Trainer Specialist -BPO - US Hours

Percepta LLC; Cape Town; On-site; ZAR 300 000 - 400 000; Full time

Job summary

A prominent BPO company in Cape Town seeks a Trainer Specialist to inspire and mentor new hires while delivering quality training. The ideal candidate should possess strong communication skills, a high school diploma, and at least 2 years of relevant experience. This role emphasizes customer service, teamwork, and the ability to manage multiple tasks effectively. The position offers a great compensation package along with various benefits, fostering professional development within a supportive community.

Benefits

PTO, wellness and healthcare benefits

Tuition reimbursement

Performance bonus opportunities

Qualifications

• 2 years or more in training and adult learning or call center experience.
• Strong understanding of TTEC’s business, core values, and goals.
• High level of integrity, honesty, and judgment.

Responsibilities

• Register associates for classes and facilitate new hire trainings.
• Deliver high quality client product training.
• Mentor and coach new hires within client training goals.

Skills

Strong verbal and written communication skills

High customer service orientation

Ability to lead and partner successfully

Advanced English skills (both written and verbal)

Education

High school diploma or equivalent

Tools

Working knowledge of MS, Oracle, Kronos

Job description

Job Description - Trainer Specialist - BPO - US Hours (046N3)

Trainer Specialist - BPO - US Hours

Your potential has a place here with TTEC's award winning employment experience. As a Learning and Development Trainer working nights onsite in Cape Town, South Africa, you’ll be a part of creating and delivering amazing customer experiences while you also #experienceTTEC

What You’ll do

Trainers are responsible for registering associates for classes, facilitating new hire trainings, and all applicable client trainings. Trainers provide, coordinate, analyze and consolidate all necessary data to deliver training in a timely and accurate manner following client requirements and company standards. Trainers are expected to have a thorough working knowledge of TTEC policies and procedures as well as client requirements related to training duties. Trainers are responsible for the overall outcome of new hire classes and client required trainings.

During a Typical Day, You’ll

• Inspire and motivate learners to reach for amazing results
• Mentor and coach new hires within client training goals and time frames
• Bring your interest in helping others to start their career journeys successfully
• Deliver high quality client product training

What You Bring to the Role

• High school diploma or equivalent
• 2 years or more in training and adult learning or call center experience
• Strong understanding of TTEC’s business, core values, and goals
• Strong verbal and written communication skills
• Ability to lead and partner successfully with staff and chain of command
• Open, honest and empathetic manner when dealing with people
• High customer service orientation
• Working knowledge of MS, Oracle, Kronos or ability to learn technology quickly
• High level of integrity, honesty, and judgment
• Ensures call center staff schedules are managed
• Coaches appropriate staff on performance
• Ability to manage multiple, complex, on‑going tasks and projects
• Advanced English skills (both written and verbal)
• Full time availability

What You Can Expect

• Supportive of your career and professional development
• An inclusive culture and community‑minded organization where giving back is encouraged
• A global team of curious lifelong learners guided by our company values
• PTO, wellness and healthcare benefits
• Great compensation package and performance bonus opportunities, plus benefits you’d expect and maybe a few that would pleasantly surprise you (like tuition reimbursement)
• Visit www.mybenefits.ttec.com for more information

About TTEC

Our business is about making customers happy. That's all we do. Since 1982, we've helped companies build engaged, pleased, profitable customer experiences powered by our combination of humanity and technology. On behalf of many of the world’s leading iconic and hypergrowth brands, we talk, message, text, and video chat with millions of customers every day. These exceptional customer experiences start with you.

TTEC is a proud equal opportunity employer where all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran. TTEC embraces and is committed to building a diverse and inclusive workforce that respects and empowers the cultures and perspectives within our global teams.