Operations and Sales Support Co-ordinator

Ntice Search Solutions; KwaZulu-Natal; On-site; ZAR 50 000 - 200 000; Full time

Job summary

A manufacturing company in Mt Edgecombe is seeking an Operations & Sales Support Co-ordinator to assist with production planning and order processing. The ideal candidate has 2-4 years of relevant experience, strong Excel skills, and attention to detail. Responsibilities include capturing customer orders, updating schedules, and communicating with customers regarding order statuses. This role is vital for ensuring streamlined operations and customer satisfaction.

Qualifications

• 2–4 years admin, customer service, or planning support experience in manufacturing.
• Experience with Pastel/ERP beneficial.
• Strong attention to detail.

Responsibilities

• Capture and update customer orders and quotes.
• Assist with daily and weekly production planning.
• Provide customers with order status and delivery updates.
• Prepare basic reports (open order book, pipeline, production plan).

Skills

Strong Excel

Customer service

Data capturing accuracy

Communication skills

Organisation

Education

Matric

Admin or operations certificate/diploma

Tools

Pastel/ERP

Job description

Job Title: Operations & Sales Support Co-ordinator

Location: Mt Edgecombe
Reports To: Operations Director

Purpose

Provide day-to-day support with production planning, order processing, admin, and basic internal sales support. Ensure accurate data, smooth communication, and reliable customer updates.

Key Responsibilities

• Capture and update customer orders and quotes.
• Assist with daily and weekly production planning.
• Update schedules and changes in Pastel/ERP.
• Provide customers with order status and delivery updates.
• Prepare basic reports (open order book, pipeline, production plan).
• Maintain accurate documentation and support SHEQ admin.
• Communicate planning changes to Production, Procurement, and Dispatch.

Minimum Requirements

• Matric; admin or operations certificate/diploma beneficial.
• 2–4 years admin, customer service, or planning support experience in manufacturing.
• Strong Excel and data-capturing accuracy.
• Experience with Pastel/ERP beneficial.
• Good communication, organisation, and attention to detail.

KPIs

• Daily order capturing accuracy.
• Updated planning and order book reports.
• On‑time customer communication.
• ERP/Pastel data accuracy.