Remote Customer Support Team Lead - Growth & Impact

Partech Partners; Remote; ZAR 300 000 - 400 000; Full time

Job summary

A leading fintech company in Cape Town is seeking an experienced Customer Support Team Lead to enhance team performance and ensure high levels of customer satisfaction. The ideal candidate will demonstrate strong leadership skills, experience in customer relations, and effective problem-solving abilities. The role offers opportunities for growth within a dynamic work environment, focusing on uplifting both the team's capabilities and customer service standards.

Benefits

Growth opportunities

Flexible work environment

Qualifications

• Experience in customer relations.
• Strong leadership skills required.
• Proven problem-solving abilities.

Responsibilities

• Deliver outstanding customer service.
• Develop the team's capabilities.
• Ensure customer satisfaction.

Skills

Customer relations

Leadership skills

Problem-solving

Job description

A leading fintech company in Cape Town is seeking an experienced Customer Support Team Lead to enhance team performance and ensure high levels of customer satisfaction. The ideal candidate will demonstrate strong leadership skills, experience in customer relations, and effective problem-solving abilities. The role offers opportunities for growth within a dynamic work environment, focusing on uplifting both the team's capabilities and customer service standards.