IT Helpdesk Technician

Optimum HR Services; Roodepoort; On-site; ZAR 200 000 - 300 000; Full time

Job summary

A leading HR solutions firm in Roodepoort seeks an IT Helpdesk Technician to provide exceptional technical support to clients. This full-time role offers opportunities for growth within a collaborative team. The ideal candidate will have a Bachelor's degree in IT and at least 2 years of relevant experience. In addition to a competitive salary, we offer continuous learning and development opportunities in a supportive work environment. Join us and contribute to delivering top-notch IT solutions.

Benefits

Competitive salary and benefits

Opportunities for growth and advancement

Collaborative work environment

Continuous learning and professional development

Qualifications

• Minimum of 2 years of experience in a technical support role.
• Strong knowledge of computer hardware and software.
• Relevant certifications (e.g., CompTIA A+, Microsoft Certified Professional) are a plus.

Responsibilities

• Respond to customer inquiries and provide technical support.
• Troubleshoot and resolve hardware and software issues.
• Install, configure, and maintain computer systems and networks.
• Monitor and maintain computer systems to ensure smooth operation.

Skills

Problem-solving

Customer service

Communication

Technical support

Time management

Multitasking

Education

Bachelor's degree in Computer Science, Information Technology

Tools

Windows

Mac OS

Networking systems

Job description

Permanent

Position: IT Helpdesk Technician

Job Summary

As an IT Helpdesk Technician, you will be responsible for providing technical support and assistance to our clients. You will work closely with our team of IT professionals to troubleshoot and resolve any technical issues that may arise. This is a full-time, permanent position with opportunities for growth and development within the company.

Key Responsibilities

• Respond to customer inquiries and provide technical support via phone, email, or in-person
• Troubleshoot and resolve hardware and software issues for clients
• Install, configure, and maintain computer systems and networks
• Set up and maintain user accounts and permissions
• Monitor and maintain computer systems and networks to ensure smooth operation
• Collaborate with other IT professionals to resolve complex technical issues
• Document and track customer issues and resolutions
• Provide training and support to clients on new technologies and software
• Keep up-to-date with the latest technology trends and developments
• Adhere to company policies and procedures for data security and system maintenance

Qualifications

• Bachelor's degree in Computer Science, Information Technology, or a related field
• Minimum of 2 years of experience in a technical support role
• Strong knowledge of computer hardware, software, and networking systems
• Experience with Windows and Mac operating systems
• Excellent problem-solving and troubleshooting skills
• Strong communication and customer service skills
• Ability to work independently and in a team environment
• Time management and multitasking abilities
• Relevant certifications (e.g. CompTIA A+, Microsoft Certified Professional) are a plus

Why Work for Us?

• Competitive salary and benefits package
• Opportunities for growth and advancement within the company
• Collaborative and supportive work environment
• Exposure to a variety of industries and technologies
• Continuous learning and professional development opportunities
• Company-sponsored social events and team-building activities

If you are a motivated and customer-oriented individual with a passion for technology, we would love to hear from you. Join our team at Link Up Solutions and be a part of our mission to provide top-notch IT solutions to businesses. Apply now!