Client Success Expert

Infotelligent; Pretoria; On-site; ZAR 300 000 - 400 000; Full time

Job summary

A growing B2B data startup is seeking a Customer Success Manager to join their team in Pretoria, South Africa. In this role, you will build strategic relationships with clients, ensuring their satisfaction and driving continued value from the company’s platform. Ideal candidates will have strong communication skills, a problem-solving attitude, and at least 2 years of customer service experience. The role includes onboarding new clients, advocating for client needs, and assisting them in maximizing their investment in Infotelligent products.

Qualifications

• 2+ years of experience in customer service positions.
• Ability to establish trusted advisor relationships with clients.
• Proficiency in tracking and reporting on customer success metrics.

Responsibilities

• Develop strategic relationships with assigned clients to ensure satisfaction.
• Advocate for client needs and collaborate with the Product team.
• Onboard new clients and improve user engagement proactively.
• Build a knowledge base to assist customers in using Infotelligent products.

Skills

Strong communication

Interpersonal skills

Organizational skills

Customer-centric approach

Creative thinking

Problem solving

Get-it-done attitude

Job description

At Infotelligent,we help companies scale their growth. We are a B2B data start-up building best-in-class buyer intelligence platform rooted in machine learning and backed by serious human genius. We believe the current B2B data landscape lacks innovation, and we are poised to change that.

Funded by some of the fastest-growing B2B companies in the U.S., we have ambitious goals. We value ingenuity, creativity, and out-of-the-box thinking, and we expect to walk the path to our goals with like-minded individuals. As such, if you are an independent self-starter who takes initiative, we want to meet you.

Infotelligent is an exciting company where you will learn to be a world-class sales professional – we are expanding our sales team to fuel our growth.

Job Description

• Establish a trusted, strategic advisor relationship with assigned customers and drive continued value, customer satisfaction, encouraging retention and growth
• Be an advocate for client feature requests and work cross-functionally with our Product team to help move projects forward
• Establish and oversee the customer's adoption, training, and development of best practices to continually drive incremental value and return on the customer's investment
• Work closely with the Sales team as they close new business and hand over new customers and trials for onboarding
• Onboard new clients, proactively reach out to existing clients to improve user engagement, conduct quarterly/annual business reviews, and have renewal/termination conversations with clients
• Assist existing clients with their questions and needs and coordinate this process with other involved teams
• Build Knowledge Base to help customers drive value from Infotelligent products
• Track and report on key metrics for Customer Adoption and Success

Qualifications

• Possesses strong communication, interpersonal, and organizational skills
• Is customer-centric and has empathy towards customers and their needs
• Can think creatively and is not afraid to challenge the status quo
• Is independent and has a problem solving plus get-it-done attitude
• Previous experience in customer service positions (2+ years)

Additional Information

WORKING HOURS: 9 AM - 6 PM in the EST time zone