Client Success Expert

Infotelligent; Johannesburg; On-site; ZAR 200 000 - 300 000; Full time

Job summary

A leading B2B data start-up is seeking a Customer Success Manager to join their expanding sales team in Johannesburg. You will establish strategic relationships with clients, drive their satisfaction, and advocate for their needs with the Product team. An ideal candidate should possess strong communication skills, be independent, and have at least 2 years of customer service experience. The role offers a dynamic work environment focused on creativity and positive customer engagement.

Qualifications

• 2+ years of experience in customer service positions.
• Strong organizational skills are needed.
• Ability to challenge the status quo creatively.

Responsibilities

• Establish trusted relationships with customers to drive satisfaction and growth.
• Work with the Product team to advocate for client feature requests.
• Onboard new clients and improve existing user engagement.

Skills

Strong communication skills

Customer-centric approach

Creative thinking

Problem-solving attitude

Interpersonal skills

Job description

At Infotelligent,we help companies scale their growth. We are a B2B data start-up building best-in-class buyer intelligence platform rooted in machine learning and backed by serious human genius. We believe the current B2B data landscape lacks innovation, and we are poised to change that.

Funded by some of the fastest-growing B2B companies in the U.S., we have ambitious goals. We value ingenuity, creativity, and out-of-the-box thinking, and we expect to walk the path to our goals with like-minded individuals. As such, if you are an independent self-starter who takes initiative, we want to meet you.

Infotelligent is an exciting company where you will learn to be a world-class sales professional – we are expanding our sales team to fuel our growth.

Job Description

• Establish a trusted, strategic advisor relationship with assigned customers and drive continued value, customer satisfaction, encouraging retention and growth
• Be an advocate for client feature requests and work cross-functionally with our Product team to help move projects forward
• Establish and oversee the customer's adoption, training, and development of best practices to continually drive incremental value and return on the customer's investment
• Work closely with the Sales team as they close new business and hand over new customers and trials for onboarding
• Onboard new clients, proactively reach out to existing clients to improve user engagement, conduct quarterly/annual business reviews, and have renewal/termination conversations with clients
• Assist existing clients with their questions and needs and coordinate this process with other involved teams
• Build Knowledge Base to help customers drive value from Infotelligent products
• Track and report on key metrics for Customer Adoption and Success

Qualifications

• Possesses strong communication, interpersonal, and organizational skills
• Is customer-centric and has empathy towards customers and their needs
• Can think creatively and is not afraid to challenge the status quo
• Is independent and has a problem solving plus get-it-done attitude
• Previous experience in customer service positions (2+ years)

Additional Information

WORKING HOURS: 9 AM - 6 PM in the EST time zone