Customer Service Agent jobs in South Africa

About our Team

LexisNexis Legal & Professional, which serves customers in more than 150 countries with 11,800 employees worldwide, is part of RELX, a global provider of information-based analytics and decision tools for professional and business customers. Our company has been a long-time leader in deploying AI and advanced technologies to the legal market to improve productivity and transform the overall business and practice of law, deploying ethical and powerful generative AI solutions with a flexible, multi-model approach that prioritizes using the best model from today’s top model creators for each individual legal use case.

About the Role

As Sales Head you will be accountable for the delivery of budget and revenue forecasts for the South Africa division. You'll be responsible for the development and implementation of overall strategy agreed on by EXCO. You will ensure the sustainability of revenue growth of our product offerings throughout LexisNexis South Africa.

Responsibilities

• Developing revenue contingency plans to account for unforeseen variances in forecasts and ensure delivery of targets.
• Generating and sustaining new business pipeline for all LexisNexis product offerings for assigned territories.
• Implementing the annual strategic plan as agreed with the Executive Team in South Africa.
• Monitoring and pursuing opportunities in new markets and reporting daily on progress in our CRM system.
• Compiling and delivering quotes, proposals and tender documents.
• Researching and remaining abreast of international/local comparative trends and product developments.
• Developing marketing campaigns to increase awareness of the product/services in the local SA market and African markets.
• Developing, implementing, and monitoring visitation programs to source new customers and opportunities.

Requirements

• Solid experience in a similar position.
• Experience in selling technology solutions in the legal sector.
• Experience in selling governance, risk and compliance software solutions in the corporate sector.
• Able to fully incorporate LexisNexis values into every aspect of work.
• Good judgment and integrative thinking; strategic thinker and results-focused.
• Political savvy, patient, flexible, and creative.
• Excellent customer relationship management skills.

Work in a way that works for you

We promote a healthy work/life balance across the organisation. We offer an appealing working prospect for our people. With numerous wellbeing initiatives, shared parental leave, study assistance and sabbaticals, we will help you meet your immediate responsibilities and your long-term goals.

• Working flexible hours - flexing the times when you work in the day to help you fit everything in and work when you are the most productive.

Working for you

We know that your well-being and happiness are key to a long and successful career. These are some of the benefits we are delighted to offer:

• Medical Aid
• Retirement Plan inclusive of Risk Benefits (Disability, Critical Illness, Life Cover & Funeral Cover)
• Modern family benefits, including adoption and surrogacy
• Study Leave

About the Business

LexisNexis Legal & Professional provides legal, regulatory, and business information and analytics that help customers increase their productivity, improve decision-making, achieve better outcomes, and advance the rule of law around the world. As a digital pioneer, the company was the first to bring legal and business information online with its Lexis and Nexis services.

LexisNexis, a division of RELX, is an equal opportunity employer: qualified applicants are considered for and treated during employment without regard to race, color, creed, religion, sex, national origin, citizenship status, disability status, protected veteran status, age, marital status, sexual orientation, gender identity, genetic information, or any other characteristic protected by law. We are committed to providing a fair and accessible hiring process. If you have a disability or other need that requires accommodation or adjustment, please let us know by completing our Applicant Request Support Form: https://forms.office.com/r/eVgFxjLmAK , or please contact 1-855-833-5120.

Please read our Candidate Privacy Policy.