Account Manager

iOCO Pty Ltd; Johannesburg; On-site; ZAR 600 000 - 800 000; Full time

Job summary

A leading technology solutions provider in South Africa seeks an experienced Account Manager to drive customer growth and upselling within existing accounts. The ideal candidate will have over 5 years of experience in account management or customer success, with a proven record of increasing revenue. Responsibilities include building strong relationships with key clients and collaborating with internal teams to deliver value. This position offers a dynamic role in a thriving company focused on customer satisfaction and success.

Qualifications

• 5+ years in account management, customer success, or B2B sales.
• Proven track record of growing revenue within existing accounts.
• Experience in SaaS, digital platforms, or enterprise software environments.

Responsibilities

• Identify and pursue upsell and cross-sell opportunities within existing accounts.
• Build strong, trust-based relationships with key stakeholders.
• Negotiate renewals, upsell contracts, and pricing adjustments.

Skills

Account management

Customer success

B2B sales

Commercial acumen

Negotiation skills

Education

Bachelor’s degree in Business, Marketing, or related field

Tools

Salesforce

HubSpot

Job description

The Account Manager will be responsible for expanding Impression’s footprint within existing customer accounts by identifying growth opportunities, upselling new features and services, and driving increased billing. This role is central to building long-term customer relationships, ensuring satisfaction, and unlocking revenue potential from our existing customer base.

What you’ll do

• Customer Growth & Upsell Strategy
  • Identify and pursue upsell and cross-sell opportunities within existing accounts.
  • Promote new product features, modules, and services to increase account value.
  • Collaborate with product and marketing teams to align offerings with customer needs.
• Account Management & Retention
  • Serve as the primary point of contact for assigned accounts.
  • Build strong, trust-based relationships with key stakeholders.
  • Ensure high levels of customer satisfaction and retention through proactive engagement.
• Sales Execution & Pipeline Management
  • Maintain a structured sales cadence with each account, including regular check‑ins, QBRs, and roadmap discussions.
  • Track opportunities, forecasts, and billing growth using CRM tools.
  • Collaborate with technical and delivery teams to scope and close opportunities.
• Commercial & Contractual Oversight
  • Negotiate renewals, upsell contracts, and pricing adjustments in line with business objectives.
  • Ensure compliance with commercial terms and service‑level agreements.
• Reporting & Insights
  • Provide regular reporting on account health, growth metrics, and revenue performance.
  • Share customer feedback and insights with internal teams to inform product and service improvements.

Your Expertise

• 5+ years in account management, customer success, or B2B sales.
• Proven track record of growing revenue within existing accounts.
• Experience in SaaS, digital platforms, or enterprise software environments.
• Strong commercial acumen and negotiation skills.

Qualifications

• Bachelor’s degree in Business, Marketing, or related field.
• CRM proficiency (e.g., Salesforce, HubSpot).
• Certifications in account management or customer success (advantageous).

Personal Attributes

• Customer‑centric with a growth mindset.
• Strong communicator and relationship builder.
• Analytical and data‑driven.
• Resilient, proactive, and results‑oriented.