Client Advisor Consumer&Private Clients

Nedbank; Gauteng; On-site; ZAR 200 000 - 300 000; Full time

Job summary

A prominent South African bank in Gauteng is looking for a Client Advisor to educate clients on self-service digital solutions while meeting their sales and service needs. The ideal candidate has 1-2 years of retail or banking experience, excellent product knowledge, and skills in relationship management. This role emphasizes client trust and collaboration with internal stakeholders to provide comprehensive financial solutions.

Qualifications

• 1 - 2 years in Retail / Banking Client Service, Sales, Relationship experience.
• Strong ability in client engagement and trust-building.

Responsibilities

• Educate clients on self-service digital solutions.
• Build and maintain client relationships.
• Facilitate the sales process and provide product solutions.
• Ensure compliance with legislative requirements.

Skills

Product sales skills

Sales Strategies

Customer relationship management

Building Trusting Relationships

Sales Persuasion

Education

NQF Level Diploma

FAIS Approved Qualification

Job description

Job Requisition Details

Req :
Role : Client Advisor Consumer & Private Clients
Area : Kempton Park
Advert closing date : 15 / 08 /
Job Family Sales and Service
Career Stream Sales
Leadership Pipeline
Manage Self : Technical (MST)
FAIS Affected
FAIS Affected - Yes

Job Purpose

Educate clients on the functionality of self-service digital solutions, whilst solving for their sales and service needs, in order to meet business goals and growing market share.

Job Responsibilities

• Client Engagement
• Respond to client needs by offering the right service and solution.
• Build client trust by applying your expertise and experience to do good for your client.
• Educate clients and potential clients on how to subscribe and service their account.
• Treat clients with respect, build trust, show care and humility in all client interactions.
• Help clients achieve their goals and grow financially.
• Own the client request end to end and route for alternative intervention if not equipped to service the client.
• Entrench clients and deliver value through cross selling.
• Facilitate the sales process by informing clients of the product features and benefits.
• Document client needs analysis and provide corresponding product solutions.
• Obtain referrals from existing clients as well as leads from other business units.
• Build, maintain and retain client relationships by keeping clients informed of progress or action taken regarding their applications, queries, and requests.
• Educate clients on the use of, secure, alternative, cost effective, time saving and convenient self-service channels.
• Collaborate with internal stakeholders to provide complete financial solutions for clients.
• Ensure great client experiences by making the client feel welcome, listened to, and owning and solving their financial problems.
• Ensure clients are onboarded in line with Nedbank's product strategy, policy, and procedure.
• Act with a client first mindset in all client engagements.

Nedbank Goals

Contribute to the success of Nedbank through meeting your service excellence, teamwork and personal development goals whilst adhering to Nedbank security, operational and compliance procedures, and policies. Develop, retain, and grow the business by delivering against individual and team goals that support a positive client experience. Increase market share of primary clients by entrenching clients through Core+ needs discussions, salary and debit order switching as well as enrolling clients on the various digital platforms. Identify and resolve work obstacles and problems through participating in team meetings, sharing information and reviewing performance against targets and standards. Ensure all sales activities are completed to plan, progress reviewed, and corrective action taken. Support the achievement of the sales and service strategy objectives and values. Enable Nedbank's strategy of being financial experts who do good. Covert leads into sustainable business for Nedbank in a responsible manner.

Risk And Compliance

Mitigate risks and meet legislative requirements (e.g. FICA, FAIS and Letter of Authority) by being accredited and updating and maintaining client information. Report suspicious transactions to the relevant department. Keep abreast of legislation and other industry changes that impacts on role by reading the relevant newsletters, communications, and training material. Manage risk by meeting technical, company standards, practices, and resource management (e.g. ultra-violet lights to identify false identity documents).

Essential Qualifications

Essential Qualifications - NQF Level
Diploma
Preferred Qualification
FAIS Approved Qualification
Minimum Experience Level 1 - 2 years Retail / Banking Client Service, Sales, Relationship experience

Technical / Professional Knowledge

• Product sales skills
• Sales Strategies
• Product Knowledge
• Customer service principles
• Nedbank policies and procedures
• Customer relationship management
• Behavioural Competencies
• Building Customer Loyalty
• Building Trusting Relationships
• Sales Persuasion
• Technology Savvy
• Planning and Organizing
• Adaptability
• Applied Learning

Please contact the Nedbank Recruiting Team