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Casino Supervisor
Job summary
A leading cruise company is looking for a Casino Supervisor in Cape Town, South Africa. The role involves supervising casino staff, ensuring compliance with gaming regulations, and developing strategies to boost revenue. Ideal candidates should have at least 1 year of supervising experience on tables and proficiency in casino management software. A fast-paced, dynamic environment is expected, requiring flexibility for shifts including evenings and weekends.
Qualifications
- Minimum 1 year of tables supervising experience.
- Previous shipboard experience is preferred.
- Extensive dealing experience with Blackjack and Roulette required.
Responsibilities
- Supervise all casino staff activities.
- Train new and existing casino staff.
- Monitor compliance with policies for gaming activities.
- Develop strategies to increase casino revenue.
Skills
Tools
- Supervise and coordinate the activities of all casino staff, including dealers, cashiers, and attendants
- Train and develop new and existing casino staff to ensure they are knowledgeable and proficient in all aspects of their role
- Monitor the casino floor to ensure that all gaming activities are conducted in compliance with onboard the cruise ship policies and procedures
- Maintain accurate records of casino revenue and expenses, and prepare reports for management
- Develop and implement strategies to increase casino revenue and profitability
- Ensure that all casino equipment is properly maintained and in good working condition
- Handle any customer complaints or issues in a timely and professional manner
- Collaborate with other departments, such as the bar and entertainment teams, to create a seamless guest experience
- Stay up-to-date with industry trends and regulations to ensure the casino is in compliance with all laws and regulations
- Minimum 1 year of tables supervising experience
- Previous shipboard experience
- Extensive dealing experience with Blackjack, American Roulette, UItimate Texas Hold'em or Three Card Poker, and Dice
- Ability to work in a fast-paced and high-pressure environment
- Strong leadership and team management skills
- Proficient in Microsoft Office and casino management software
- Flexibility to work evenings, weekends, and holidays as required by the cruise schedule
- Must be able to pass a background check and obtain necessary certifications
* The salary benchmark is based on the target salaries of market leaders in their relevant sectors. It is intended to serve as a guide to help Premium Members assess open positions and to help in salary negotiations. The salary benchmark is not provided directly by the company, which could be significantly higher or lower.