Studio Team Lead - Digital Product Data Enrichment

ShopriteX; Wes-Kaap; On-site; ZAR 400 000 - 550 000; Full time

Job summary

A leading retail company in South Africa is seeking a Studio Team Lead for Digital Product Data. This role involves managing a dedicated team responsible for eCommerce product content, including photography and data capturing. The ideal candidate will have 4+ years of experience in team leadership and managing digital product data, with proficiency in Microsoft Excel. The role is vital to ensuring high-quality output and collaboration across teams, focusing on customer engagement and operational excellence.

Qualifications

• 4+ years' experience in a similar capacity or role with proven team leadership.
• Experience working in an eCommerce environment with digital product data.
• Demonstrable experience managing the creation and execution of product content.

Responsibilities

• Manage the end‑to‑end process of digital product enrichment.
• Act as the primary contact for digital product enrichment matters.
• Maintain relationships with suppliers and the Digital Commerce team.

Skills

Process orientated

Analytical and problem-solving skills

Team leadership

Customer focused

Strong verbal and written communications skills

Stakeholder management skills

Education

Degree or Diploma in Business, Marketing or a related field

Tools

Microsoft Office (Excel)

Job description

Role Purpose

The Studio Team Lead – Digital Product Data is responsible for the effective management of the Digital Commerce Catalogue’s in-house content production Studio. This role involves leading a dedicated Studio team focused on eCommerce product photography, retouching, copywriting and data capturing. As a team, the Studio is accountable for delivering high‑quality visual and informational content for General Merchandise products featured and sold on our eCommerce channels (app & web).

In this role, you will collaborate closely with various business stakeholders, including Buyers, Merchandisers, Suppliers, as well as the broader Catalogue team, to coordinate and execute the seamless end‑to‑end process of digital enrichment.

The Studio Team Lead is responsible for managing the necessary people, processes, structures, and reporting frameworks needed to optimise Studio operations. You will be expected to propose & implement initiatives that drive continuous improvements while ensuring that high quality output is consistently delivered on‑time and meeting all Catalogue enrichment standards.

Role Description

• Manage the end‑to‑end process of digital product enrichment for general merchandise.
• Act as the primary point of contact and support for all matters related to digital product enrichment for general merchandise.
• Manage and maintain relationships with the ShopriteX Digital Commerce tribe, ShopriteX Digital Product Catalogue QA team, buyers and general merchandise suppliers.
• Together with the ShopriteX Digital Commerce team, compile the enrichment pipeline and all information associated to the pipeline to be actioned by the Digital Commerce studio.
• Manage the Product Data Enrichment Team so that all team members are clear on their roles, responsibilities and co‑ordinate the smooth flow of products moving through the pipeline.
• Manage escalations, ensuring all issues are resolved timeously, either by resolving it directly with stakeholders or escalating it to the ShopriteX Digital Commerce team.
• Provide updates, metrics and reports to business on performance and progress made by the Product Enrichment Team in any given daily and weekly period.
• Manage supplier enrichment by:
  • tracking supplier uploads to the Supplier Portal and escalating non‑compliance to Buyers and
• liaising with the Product Catalogue QA team and overseeing QA.

Qualifications and experience

• Degree or Diploma in Business, Marketing or a related field – (essential).
• +4 years' experience in a similar capacity or role with proven team leadership experience – (essential).
• Demonstrable experience managing the end‑to‑end creation and execution of product content along with a solid understanding of how to deliver customer engaging product content for omnichannel representation – (essential).
• Experience working in an eCommerce environment including knowledge and experience with digital product data – (essential).
• Proficiency in Microsoft Office, particularly Excel – (essential).

Key competencies and work ethic

• · Process orientated – Ability to seamlessly and efficiently set up people, structures and processes and guide and coach others through them to enable delivery on business goals and objectives.
• · Analytical and problem‑solving skills – Able to explore and analyze various sources of information to come to rational conclusions.
• Team leadership – Able to lead, guide, motivate and develop team members. Shows initiative, is proactive and able to build and form a team from scratch.
• Assertive with good influence – Vocal when issues arise and takes action to resolve concerns. Able to influence stakeholders to an appropriate and specific course of action.
• Customer focused – obsessed about the customer and delivering a digitally enriched customer journey experience.
• Accountability – Self‑motivated and driven with strong integrity. Take accountability for actions and mistakes.
• Strong verbal and written communications skills – Able to communicate ideas and suggestions in a logical, convincing and compelling manner. Able to communicate effectively with diverse stakeholders.
• Planning and organising with a good attention to detail – Is highly organised, with a focus on execution, quality and improving processes.
• Stakeholder management skills – Able to build rapport and relationships with key internal and external stakeholders.
• Able to work under pressure, prioritise and balance multiple demands in a high‑pressured environment.

Our Group and all its operating companies is committed to creating, embracing, and preserving a diverse workplace that values the unique talents, perspectives, backgrounds, and abilities that enrich our organisation. A place where everyone matters and feels included.

We are committed to Employment Equity when recruiting internally and externally.

Please take note that by responding to this application and providing your personal information, you confirm your express and informed consent for Shoprite Checkers (Pty) Ltd and all its subsidiaries and affiliates companies to process your personal information for the Company to consider your application for this position. All Personal Information which you provide to the Company will be used and/or retained only for the purposes for which it is collected, whereafter it will be permanently destroyed. Your information is only retained if it is required by law or where you have given consent to us to retain such information for an extended period.

If you don’t hear from us within 14 days, please consider your application unsuccessful. Any personal information collected as part of your application will be destroyed, securely, in accordance with South African legislation.