Group Manager - Transactional Quality

Wns Global Services; Durban; On-site; ZAR 600 000 - 800 000; Full time

Job summary

A leading global services company in Durban is seeking a Group Manager - Transactional Quality to oversee the Quality Team and drive continuous improvement initiatives. The ideal candidate will have 3-4 years of QA management experience and a solid understanding of quality methodologies such as Lean six sigma and Kaizen. This role includes conducting root cause analysis, managing quality assurance tasks, and facilitating performance discussions with clients.

Qualifications

• 3-4 years of experience as a QA Manager.
• Understanding of quality methodologies like Lean six sigma and Kaizen.
• Experience in direct client management.

Responsibilities

• Oversee and manage the Quality Team.
• Conduct root cause analyses and communicate findings.
• Develop requirements for Quality Assurance capability.

Skills

Quality methodologies (Lean six sigma, Kaizen)

Client management

Team leadership

Education

Grade 12

Job description

Job title : Group Manager - Transactional Quality

Job Location : KwaZulu-Natal, Durban

Job Description

• Oversees and manages the Quality Team
• Manage the Continuous Improvement of the Quality Team
• Conduct Root Cause Analysis and Solution Identification and proactively communicate relevant observations or findings with all stakeholders
• Facilitate business reviews and performance discussion with both internal and external clients
• Support activities include assessment activities related to the Quality Program, identification of risks and recommendations, draft QA documentation and conduct in depth quality assurance review
• Lead / participate in maintenance of standard processes and new process releases and provide coaching for institutionalizing them
• Available to be leveraged as a resource (if available capacity) for Project / Program Management mobilization
• Manage and participate in special projects as requested by Leadership Manage Quality Assurance pool including certifications, re-certifications and the assignment process
• Develop requirements for Quality Assurance capability development and the maintenance of Quality Assurance skills and expertise
• Driving reporting and analytics requirements for Quality Assurance management
• Facilitate and administer Quality Assurance performance / recognition feedback
• Participate in program development and continuous improvement initiatives
• Assist Project Management in process metrics definition / collection and maintenance and bring in statistical analysis techniques for increasing predictability of the development process Contribute and participate productivity improvement initiatives
• Provide clear governance on quality tasks relative to insights generation and innovation
• Ensure quality measures align with program outputs or SLAs
• Ensures the implementation of regular coaching sessions with team members, recognizing strengths and develop action plans to address areas for improvement Create developmental road maps for Quality personnel
• Establish standardization and documentation of team processes and procedures.

Qualifications

• Grade 12
• 3-4yrs experience as a QA Manager
• Has understanding of Quality methodologies (Lean six sigma, Kaizen, etc.)
• Direct client management experience
• Administrative / Management jobs