Key Account Manager jobs in Singapore
Customer Success Manager (Edtech Products)
TAIDII PTE. LTD.
Events Executive - Entry Level [ACO-001-16]
EQUE PTE. LTD.
Sales Head/General Manager, Airfreight forwarding Logistics
AMETHYST ASIA PARTNERS PTE. LTD.
BUSINESS DEVELOPMENT MANAGER
SHAZANA SG PTE. LTD.
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ETORO SINGAPORE PTE. LTD.
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BOEHRINGER INGELHEIM SINGAPORE PTE. LTD.
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TERRA SYSTEMS PTE. LTD.
Clinic Sales Consultant - 0210
THE SUPREME HR ADVISORY PTE. LTD.
B2B Sales Consultant | Flooring Solution
RECRUIT LYNC PTE. LTD.
Sales Manager (Machinery, Quality & Engineering Services)
TRAQUE PTE. LTD.
Business Development Manager (Pharma MNC) #HZO
RECRUIT EXPRESS PTE LTD
Senior Sales Executive/ Assistant Sales Manager
Flintex Consulting Pte Ltd
Business Development Manager #SGUnitedJob
AGX LOGISTICS (S) PTE. LTD.
Business Development Executive (Food Packaging)
MTC CONSULTING PTE. LTD.
Customer Success Manager (Edtech Products)
Job summary
A technology service provider in Singapore seeks a customer success manager to onboard new clients, maintain strong relationships with existing clients, and ensure satisfaction. Responsibilities include training clients, managing inquiries, collecting feedback, and identifying upsell opportunities. The ideal candidate should be proactive in achieving service level agreements and enhancing customer experience. The role is essential for driving client loyalty and satisfaction.
Responsibilities
- Onboard new clients and provide training.
- Maintain strong relationships with existing clients.
- Conduct regular refresher training and support.
- Respond promptly to client inquiries.
- Gather client feedback for product improvement.
- Identify renewal and upsell opportunities.
- Lead customer management analysis for SLA achievement.
- New clients onboarding, including training and other initial deployment related works
- Customer success, maintaining a good relationship with existing clients, and ensure long-term customer satisfaction and loyalty
- Account servicing, conduct refreshment training, support and troubleshooting
- Attending to client’s inquiries timely and promptly
- Gathering requirements and feedback on products, and working closely with the Product Team to continuously improve the products
- Seeking for opportunity for renewal and upsell, prepare quotations, and ensure timely payment from clients
- Lead customer management analysis with internal stakeholders to ensure Service Level Agreements (SLA) are achieved
* The salary benchmark is based on the target salaries of market leaders in their relevant sectors. It is intended to serve as a guide to help Premium Members assess open positions and to help in salary negotiations. The salary benchmark is not provided directly by the company, which could be significantly higher or lower.