Jobs at Bank Of America in United States

At Bank of America, we are guided by a common purpose to help make financial lives better through the power of every connection. We do this by driving Responsible Growth and delivering for our clients, teammates, communities and shareholders every day.

Being a Great Place to Work is core to how we drive Responsible Growth. This includes our commitment to being an inclusive workplace, attracting and developing exceptional talent, supporting our teammates’ physical, emotional, and financial wellness, recognizing and rewarding performance, and how we make an impact in the communities we serve.

Bank of America is committed to an in-office culture with specific requirements for office-based attendance and which allows for an appropriate level of flexibility for our teammates and businesses based on role-specific considerations.

At Bank of America, you can build a successful career with opportunities to learn, grow, and make an impact. Join us!

Job Description:

Global Banking Operations is seeking to expand its services & infrastructure in Asia. The business is looking for dynamic and talented individuals to support the strategy in order to meet the growth demands from clients and client management groups in the product areas of Account opening & maintenance, Payments/Wire, Electronic banking solutions etc. We are currently seeking a Quality Assurance Specialist to join our team. Working with 12 countries and 19 Branches, together with a team located in 6 different countries in APAC, your role is to implement and perform Inline Controls (ILQA) essential to review controls effectiveness of Fulfillment & Service processes in the region. The role offers an opportunity to learn and help enhance controls around Account opening, electronic banking setups and Service processes across the APAC region.

It is also the perfect path to a greater understanding of the activities that form part of a Service & Fulfillment and Operations organization, learning the flow all the way from client implementation and onboarding, opening new accounts, to a successful Service experience.

This role offers huge learning opportunities and opens a path into potential new avenues within the Global Banking Operations and the wider organization.

• Perform & strengthen Inline controls (ILQA) basis the ILQA script.
• Share QA automation opportunities.
• Complete assigned requests within strict deadlines independently.
• Perform extensive data analysis and deep-dive review to build test script and management reporting.
• Ability to listen and read native languages used in Japan, Korea to review client documentations (preferable).
• Attention to detail, accuracy, and completeness of testing to identify process gaps, exceptions, and process improvement opportunities.
• Support sustainability test for any new and existing audit issues.
• Able to develop comprehensive test scripts and provide training to support new test of controls requirements.
• Actively identify and early escalation of control deficiencies and gaps to discuss with line management, and initiate control recommendations.
• Proactively review internal LOB procedures, test scripts, results communication and reporting to ensure adherence to internal LOB guidelines.
• Exposed to multiple line of businesses (LOBs) to develop understanding of Bank end-to-end processes and business acumen.
• Maintain up-to-date working knowledge of the bank’s client access products/services, payment and trade capabilities, internal operations and local practices.

• Minimum 3 years in Risk management and Quality Assurance experience.
• Knowledge of Treasury, Trade, Account opening or similar Banking Operations processes is required.
• Proven Experience in process automation with minimally VBA Macro skills is required.
• Capability to perform extensive data analysis and transform to management reporting.
• Bachelor’s Degree or Equivalent experience.
• Excellent written and verbal presentation and communication skills.
• Excellent project management skills.