Customer Success Manager (Edtech Products)

TAIDII PTE. LTD.; Singapore; On-site; SGD 80,000 - 100,000; Full time

Job summary

A technology service provider in Singapore seeks a customer success manager to onboard new clients, maintain strong relationships with existing clients, and ensure satisfaction. Responsibilities include training clients, managing inquiries, collecting feedback, and identifying upsell opportunities. The ideal candidate should be proactive in achieving service level agreements and enhancing customer experience. The role is essential for driving client loyalty and satisfaction.

Responsibilities

• Onboard new clients and provide training.
• Maintain strong relationships with existing clients.
• Conduct regular refresher training and support.
• Respond promptly to client inquiries.
• Gather client feedback for product improvement.
• Identify renewal and upsell opportunities.
• Lead customer management analysis for SLA achievement.

Job description

• New clients onboarding, including training and other initial deployment related works
• Customer success, maintaining a good relationship with existing clients, and ensure long-term customer satisfaction and loyalty
• Account servicing, conduct refreshment training, support and troubleshooting
• Attending to client’s inquiries timely and promptly
• Gathering requirements and feedback on products, and working closely with the Product Team to continuously improve the products
• Seeking for opportunity for renewal and upsell, prepare quotations, and ensure timely payment from clients
• Lead customer management analysis with internal stakeholders to ensure Service Level Agreements (SLA) are achieved