Hr ofertas em Singapura

As a Private Bank Operations Lead in the Barclays’ Operations team, you will play a crucial role in supporting the growth of the Private Banking Business in Singapore with service delivery and oversight of the Private Banking Operations functions; effectively managing and maintaining processes, control and risk management, and compliance with MAS regulations, sitting within Barclays Execution Services (BX), providing services to Private Bank and Wealth Management (PBWM).

You should possess an exceptionally strong understanding of Private Investment Banking, strong KYC experience, working and leading within an operations environment. You will have accountability for client lifecycle management, investment operations, and credit operations service performance.

The role holder will be a Material Risk Personal (MRP) and therefore requires experience of Risk & Control frameworks. You will have direct line accountability for 4 operations colleagues. Fluency in Mandarin and/or Bahasa Indonesia will be a plus, as the portfolio covers Greater China and Indonesia stakeholders, where language proficiency will help influence the function's direction, aligned with strategic and tactical priorities.

Regulated Role

This role is regulated by the Monetary Authority of Singapore (MAS).

You may be assessed on key skills relevant for success, including technical and interpersonal skills.

Barclays is required by law to confirm your legal right to work in any role you apply for. If you hold or require sponsorship for a work visa, you must declare this in your application. Ensure your visa status is accurate, as failure to disclose may result in withdrawal of your application or employment offer.

Purpose of the role

To manage operations within a business area, maintaining processes, risk management initiatives, and compliance with relevant regulators.

Accountabilities

• Identify trends and opportunities to improve operations through data analysis and performance metrics.
• Manage operations to promote efficiency, risk management, and compliance.
• Collaborate with internal and external stakeholders to support business operations and align with objectives and SLAs.
• Lead and develop operational professionals, providing guidance and coaching.
• Develop KPIs to measure operational effectiveness, utilizing data and technology for improvements.
• Ensure compliance with regulatory requirements and internal policies related to customer experience.
• Create a safe environment for colleagues to speak up, encouraging feedback.
• Work with HR to implement retention initiatives to manage attrition.

Vice President Expectations

• Contribute to strategy, drive requirements, and recommend changes. Manage resources, budgets, and policies, and ensure continuous improvement.
• If managing a team, define roles, plan for future needs, and oversee performance and pay decisions. Lead specialists to influence operations, balancing strategic and tactical priorities, while managing budgets and schedules.
• Demonstrate leadership behaviors: Listen and be authentic, Energize and inspire, Align across the enterprise, Develop others.
• As an individual contributor, serve as a subject matter expert, guide technical direction, lead assignments, and mentor less experienced staff.
• Advise stakeholders on functional and cross-functional impacts and alignments.
• Manage and mitigate risks, demonstrating accountability for controls and governance.
• Understand organizational functions to support business goals.
• Collaborate across areas to stay aligned with business strategies.
• Develop solutions through sophisticated analysis and research.
• Build and maintain trusting relationships with stakeholders, using influencing and negotiating skills.

All colleagues are expected to embody Barclays Values of Respect, Integrity, Service, Excellence, and Stewardship, and demonstrate the Barclays Mindset of Empower, Challenge, and Drive.