Customer Service Executive [Up to $3.2k | V-lookup / Pivot tables / SAP | 5 Days | Tampines] - SM09

-; Singapore; On-site; SGD 60,000 - 80,000; Full time

Job summary

A leading company in Singapore is seeking a Customer Service Executive to enhance customer support via various channels. The role includes managing orders, addressing inquiries, and ensuring customer satisfaction. Candidates should possess a diploma and relevant experience in customer relationship management, along with strong Excel skills.

Qualifications

• Minimum Diploma in any field.
• 2-3 years relevant experience in customer relationship management.
• Excel skills required (V-lookup, Pivot tables).

Responsibilities

• Provide quality customer service support via e-mail and phone.
• Handle customer enquiries and manage sales orders.
• Collaborate with internal teams for timely issue resolution.

Skills

Customer relationship management

Problem solving

Data tabulation

Excel skills

Order processing

Education

Diploma in any field

Tools

SAP

Job description

Customer Service Executive

Location: Tampines
Working Hours: 830am - 530pm ( Mon - Fri)
Salary : $2,800 to $3,200

RESPONSIBILITIES

• Provide quality customer service support to customers over e-mail and phone.
• Handle customer enquiries efficiently and escalate issues promptly when required.
• Perform sales order management for customers.
• Perform allocation of stocks and arrange delivery for customers' orders.
• Conduct regular meetings with customers for close communication.
• Perform problem solving to value-added customers.
• Extract and tabulate data for monthly reporting.
• Collaborate with internal teams to ensure timely resolution of customer issues.
• Promote or recommend new products to existing customers.
• Any other ad hoc tasks and projects assigned.

REQUIREMENTS

• Minimum Diploma in any field.
• At least 2-3 years of relevant experiences on order processing and delivery arrangement, customer relationship management.
• Experience in handling customers' inquiries and claims by emails and phone calls.
• Possess Excel skills and knowledge such as, V-lookup, Pivot tables, and simple formulae.
• Experience in SAP will have an added advantage.

WhatsApp: [phone] (Shermaine)

Siah Sze Ming Reg No: R24125414

The Supreme HR Advisory Pte Ltd EA No: 14C7279