Customer Service Manager jobs in Singapore
Customer Service Officer – Enforcement| Up to $2.8K | Paya Lebar - 0310
THE SUPREME HR ADVISORY PTE. LTD.
Telemarketer (Inside Sales) [5-Day Week | Marymount | $2.2K–$3.2K] – EH03
THE SUPREME HR ADVISORY PTE. LTD.
Inside Sales (lead generation) - EH03
THE SUPREME HR ADVISORY PTE. LTD.
Customer Service Representative
ELEMENT CONSTRUCTION TESTING (S) PTE. LTD.
Connect with headhunters to apply for similar jobs[x10] Customer Service Officer (Basic up to: $3600 / Training School / Night & Weekend shift re[...]
STAFFKING PTE. LTD.
Customer Service Representative (Warehouse)
WGT Events & HR Group
Avionic Technical Representative - Customer Response Center
Bombardier Transportation GmbH
Sea Logistics Customer Care Manager ZS-C
Kuehne + Nagel AS
Global Banking - Client Service Account Manager - Associate
JPMorganChase
6-12 Months Customer Service Officer (Banking Industry) #EEF
RECRUIT EXPRESS PTE LTD
Customer Service Officer (CSO) - EH03
THE SUPREME HR ADVISORY PTE. LTD.
Inside Sales & Purchase Executive
FSE SAFE PROJECTS PTE. LTD.
Customer Service Officer (Mercedes-Benz Boutique Sales)
CYCLE & CARRIAGE INDUSTRIES PTE. LIMITED
Customer Service Officer (Office)
8 MEDI-AESTHETICS (SOMERSET) PTE. LTD.
Senior Customer Service Officer
Job summary
A beauty service company in Singapore seeks a customer service manager to mentor staff and ensure an optimal client experience. The role includes team training, complaint resolution, and implementing customer retention practices. Passion for customer service and prior experience in the field are essential. Candidates with beauty industry experience will have an advantage.
Qualifications
- Prior experience in the customer service field.
- Professional looking and well-groomed to the standards set.
- Ability to stay calm in any given situation.
Responsibilities
- Manage, mentor, and coach team members to achieve quality customer experience.
- Train and provide feedback for new and existing staff.
- Resolve customer complaints professionally.
Skills
- Manage, mentor and coach the relevant team members to achieve quality and productivity for optimal customer experience
- Train and upskill new and existing team members of the team, and provide actionable feedback
- Work closely with the senior management team to design & curate procedures for the best user experience.
- Attend and welcome visitors and customers by providing satisfactory customers service
- Maintain customer records and monitor their appointment
- To professionally and satisfactorily resolve customer complaints pertaining to products and services
- To Implement & improve customer retention practices
- To encourage a positive and cozy environment for the customers
- Assist in other area, if needed from time to time
- Customer service enthusiast
- Prior experience in the customer service field
- Professional looking and well-groomed to the standards set
- Proficient communication skills
- Customer Service oriented and passionate about serving customers
- Ability to stay calm in any given situation
- Possess some degree of digital literacy
- Prior experience in the beauty line would be a plus
* The salary benchmark is based on the target salaries of market leaders in their relevant sectors. It is intended to serve as a guide to help Premium Members assess open positions and to help in salary negotiations. The salary benchmark is not provided directly by the company, which could be significantly higher or lower.
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