6-12 Months Customer Service Officer (Banking Industry) #EEF

RECRUIT EXPRESS PTE LTD; Singapore; On-site; SGD 30,000 - 50,000; Full time

Job summary

A recruitment firm in Singapore is looking for a Customer Service Representative to manage service inquiries from clients and financial advisors. Responsibilities include handling phone and email inquiries, providing accurate advice, and following up on client applications. Ideal candidates will possess excellent communication skills and thrive in a fast-paced customer service environment.

Qualifications

• Excellent communication skills, both written and verbal.
• Ability to provide customer service in a fast-paced environment.

Responsibilities

• Manage service hotline/email inquiries for clients.
• Provide accurate advice to clients/advisors.
• Follow up with customers on applications and requests.

Job description

Overview

Manning the service hotline/email enquiries and service counter (office hours) for direct clients and financial advisors’ enquiries

Key Responsibilities

• Handle emails and phone calls enquiries such as account opening and general account / transaction-related enquiries / issues
• Deliver excellent customer service, provide prompt and accurate advice to clients/advisors with the aim of achieving first call resolution
• To make following up calls/emails to customers/advisors on account opening applications / Transfer requests / 3rd party payment
• Call verification to update client details, form amendments and reset password for accounts etc.
• Other ad-hoc admin and follow-up tasks assigned
• Attend to walk-in customer at our customer service centre
• Work closely with various departments and other CS team members

Email Address: [e-mail]

Recruitment Consultant

Recruit Express Pte Ltd / EA Licence No: 99C4599

We regret only shortlisted candidates will be contacted