Customer Service Officer

NVISUALLY ACADEMY PTE. LTD.; Singapore; On-site; SGD 60,000 - 80,000; Full time

Job summary

A leading beauty salon in Singapore is seeking customer service professionals to enhance customer experiences. Responsibilities include addressing customer needs, scheduling appointments, and ensuring satisfaction. Applicants should have good communication skills and a passion for service. Previous experience in the beauty industry is advantageous.

Qualifications

• Well-groomed appearance that fits the salon image.
• Professional communication skills.
• Experience in the beauty industry is a plus.

Responsibilities

• Communicate and understand customer needs.
• Handle customer feedback and concerns.
• Ensure a positive salon experience.

Skills

Good communication skills

Service-oriented

Attention to detail

Job description

Responsibilities

• Communicate with customers, understand their needs and attend to their queries
• Handle and resolve customers’ feedbacks and concerns
• Ensure a wonderful salon experience for our customers to increase customer retention
• Handling phone enquiries with etiquette
• Serving light refreshments to customers and attending to their needs
• Schedule customers’ appointments and other ad-hoc duties as assigned
• Gather customer satisfaction levels and feedback on customer services for continuous improvement
• Provide feedback and ideas to improve operations and enhance customer experience
• Comply with data protection regulation and organizational security procedures for customer registration and credit and cash transactions

Qualifications & Requirements

• Well-groomed and maintain a professional self that suits our salon image
• Good and precise communication skills
• Service oriented and passionate about serving customers
• Prior experience in the beauty line would be advantageous