Senior Customer Service Officer

KOLORIST PTE. LTD.; Singapore; On-site; SGD 60,000 - 80,000; Full time

Job summary

A beauty service company in Singapore seeks a customer service manager to mentor staff and ensure an optimal client experience. The role includes team training, complaint resolution, and implementing customer retention practices. Passion for customer service and prior experience in the field are essential. Candidates with beauty industry experience will have an advantage.

Qualifications

• Prior experience in the customer service field.
• Professional looking and well-groomed to the standards set.
• Ability to stay calm in any given situation.

Responsibilities

• Manage, mentor, and coach team members to achieve quality customer experience.
• Train and provide feedback for new and existing staff.
• Resolve customer complaints professionally.

Skills

Customer service enthusiasm

Proficient communication skills

Digital literacy

Job description

Responsibilities

• Manage, mentor and coach the relevant team members to achieve quality and productivity for optimal customer experience
• Train and upskill new and existing team members of the team, and provide actionable feedback
• Work closely with the senior management team to design & curate procedures for the best user experience.
• Attend and welcome visitors and customers by providing satisfactory customers service
• Maintain customer records and monitor their appointment
• To professionally and satisfactorily resolve customer complaints pertaining to products and services
• To Implement & improve customer retention practices
• To encourage a positive and cozy environment for the customers
• Assist in other area, if needed from time to time

Qualifications & Requirements

• Customer service enthusiast
• Prior experience in the customer service field
• Professional looking and well-groomed to the standards set
• Proficient communication skills
• Customer Service oriented and passionate about serving customers
• Ability to stay calm in any given situation
• Possess some degree of digital literacy
• Prior experience in the beauty line would be a plus