Customer Service Officer (Office)

8 MEDI-AESTHETICS (SOMERSET) PTE. LTD.; Singapore; On-site; SGD 60,000 - 80,000; Full time

Job summary

A healthcare service provider in Singapore is seeking an experienced outbound call center representative. You will engage with prospects, manage appointments, and ensure excellent client service. The ideal candidate has at least 1 year of experience in a similar role and can communicate in English and Mandarin. This position offers opportunities for professional growth and development.

Qualifications

• Minimum 1 year of outbound call center experience.
• Excellent interpersonal and communication skills.
• Good language proficiency to correspond with English and Mandarin-speaking clients.

Responsibilities

• Engage and establish good relationships with prospects.
• Maintain professionalism and service while speaking to prospects or clients.
• Manage appointment cancellations and reschedule.

Skills

Interpersonal skills

Communication skills

Proficiency in English

Proficiency in Mandarin

Job description

Responsibilities

• Engage and establish good relationships with prospects from an assigned pool of leads.
• Maintain a high level of professionalism and service while speaking to prospects or clients.
• Manage appointment cancellations and reschedule new appointments with prospects promptly.
• Conduct regular calls with the prospect or client to book appointments for him/her.
• Call prospect or client to remind them of their appointment.
• Any other ad hoc duties assigned by the supervisor or management.

Requirements

• Minimum 1 year of outbound call center experience.
• Excellent interpersonal and communication skills.
• Good language proficiency to correspond with English and Mandarin-speaking clients for booking of appointments.