Customer Service Officer (CSO) - EH03

THE SUPREME HR ADVISORY PTE. LTD.; Singapore; On-site; SGD 60,000 - 80,000; Full time

Job summary

A leading HR advisory company in Singapore is seeking a Customer Service Officer to explain courses and build relationships with customers. The ideal candidate will have at least 2 years of experience in customer service, and proficiency with MacBook and G-Suites. The position requires flexibility to work at different locations as needed.

Qualifications

• Minimum 2 years of relevant work experience in customer service-related roles.
• Proficient in MacBook and G-Suites (Drive, Gmail, Docs, Sheets).

Responsibilities

• Explain courses and education philosophy to customers.
• Promote center programs and build customer relationships.
• Handle phone and email queries effectively.

Skills

Customer service skills

Sales transaction management

Relationship building

Proficiency in MacBook and G-Suites

Education

GCE 'A' levels or Diploma

Job description

Customer Service Officer (CSO)

Working days & hours: 5 days - 4 weekday (12:30 PM - 9:30 PM) + 1 weekend (8:30 AM - 6:30 PM)

Working location (Current Hiring):

• Toa Payoh
• Bukit Timah

(Willing to relocate to other branches due to work exigencies)

Salary: $2650 - $3500

Responsibilities

• Explain our courses, education philosophy and pedagogy to potential customers.
• Promote centre programmes to potential and existing customers
• Build relationships with our customers
• Handle phone and email queries effectively and promptly
• Perform and manage sales transaction effectively and promptly

Administrative Duties

• Arrange replacement lessons for students, and appointments for parents, Centre management or teachers.
• Responsible for center's inventory and simple logistics
• Other administrative and ad hoc duties, e.g. filing documents

Requirements

• Have minimum GCE 'A' levels or Diploma qualifications.
• Possess at least 2 years of relevant work experience in customer service-related roles, preferably in enrichment center settings.
• Proficient in MacBook and G-Suites (e.g. Drive, Gmail, Docs, and Sheets).
• Open to be deployed at other centers due to work exigencies

Interested personnel kindly send your CV to WhatsApp: https://wa.me/65 88567364(Ethan)

Han Meng Zhuo | Reg No: R25138931

The Supreme HR Advisory Pte Ltd | EA No: 14C7279