Customer Service Officer

Cultivar Staffing & Search; Singapore; On-site; SGD 60,000 - 80,000; Full time

Job summary

A staffing and search company in Singapore is seeking a Service Center Assistant to provide customer support, perform cost estimations, and troubleshoot issues. You will validate equipment warranties and manage customer escalations. Candidates should be ready for a contract role with working hours from 9AM to 6:30PM, Monday to Friday. Applications with past work experience are encouraged, and only shortlisted candidates will be contacted.

Responsibilities

• Assist customers in Service Center.
• Perform cost estimation based on guidelines.
• Provide 1st level troubleshooting.
• Validate equipment warranty and inform customers.
• Issue payment receipts before equipment release.
• Resolve non-hardware issues for customers.
• Document customers' equipment condition.
• Handle customer escalations until resolution.
• Perform other assigned tasks.

Job description

Responsibilities

• Provide assistance to customers in Service Center.
• Perform cost estimation based on guidelines sharing with customers on cost of repair
• Responsible to provide customer with 1st level troubleshooting.
• Perform equipment warranty and/or contract validation, inform customer the scope of warranty for the equipment before creating a repair case in system.
• Issuance of payment receipt before releasing the equipment to the customer.
• Resolve customer issues upfront for non-hardware / replacement related issues
• To take down customers unit existing physical condition and accessories if any and obtain customers acknowledgement.
• Handle and manage customer escalation, follow-up with respective personnel until resolution is offered and/or issue is resolved.
• Other adhoc task as assigned.

Other information

Working hours: 9.00am to 6.30pm (Monday to Friday)

Contract: 12 months (renewable)

Interested candidates are invited to send in your Resume in MS Word Format* stating your past work experience, reasons for each leave, past and expected remuneration.

We regret to inform that only shortlisted candidates will be notified.

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