Global Banking - Client Service Account Manager - Associate

JPMorganChase; Singapore; On-site; SGD 70,000 - 90,000; Full time

Job summary

A global financial services leader in Singapore seeks a Regional Client Service Account Manager to manage client service tasks and enhance banking services. The ideal candidate will have a Bachelor's degree and at least 4 years of experience in related fields. Responsibilities include acting as the point of contact for APAC clients, analyzing data to improve service, and collaborating with internal teams. Competitive salary and career advancement opportunities offered.

Qualifications

• Bachelor's Degree or equivalent.
• At least 4-year experience in Product, Client Service, Operations, Project Management or Implementation roles within the banking industry.
• Ability to work well within tight deadlines and good time management skills.
• Good communication skills, with proven ability to influence stakeholders.
• Strong analytical skills with the ability to interpret complex data.

Responsibilities

• Act as the primary point of contact for APAC regional clients for complex enquiries and complaints.
• Understand clients' business to enhance client experience in partnership with Sales and Operations.
• Deliver periodic Service Reviews and analyze client's transactional activities.
• Document and maintain clients' business activities with the bank.
• Communicate proactively with clients on regulatory changes and product innovations.
• Provide client education and training on operational processes.
• Utilize AI and technical skills to analyze data.
• Collaborate with internal teams to optimize processes.

Job description

Overview

Are you looking for an opportunity to accelerate your career in the Client Servicing space? You have found the right team! As a Regional Client Service Account Manager within the Client Servicing team, you will be the primary point of contact for our top-tier clients, ensuring that JPMorgan Chase offers the highest standard of service. You will manage all client service-related tasks with efficiency and quality, providing comprehensive account management and escalation support. Additionally, you will leverage AI and technical skills to enhance banking services and drive operational efficiencies and will collaborate with cross-functional teams to drive efficiency, leverage technology, and deliver superior client experiences. This role provides an opportunity to enhance your career in the Client Servicing space, working closely with our APAC-based clients and their Regional Treasury Centers located in Singapore.

Job Responsibilities

• Act as the primary point of contact for APAC regional clients for advice, complex enquiries, escalations, complaints, coordination of account maintenance; across a full suite of cash management and liquidity products
• Understand clients' business to identify solutions on client issues, enhance client experience in partnership with Sales, Product, Implementations and Operations
• Deliver periodic Service Reviews, using data to understand and analyze client's transactional activities, client enquiries and identifying opportunities for operational improvements and efficiencies.
• Document and maintain a comprehensive inventory of clients' business activities with the bank
• Communicate proactively with clients on regulatory changes, product innovation and technology enhancements
• Provide client education and training on the bank's operational process and product functionalities
• Utilize AI and technical skills to analyze data, identify trends, and support decision-making
• Collaborate with internal teams to optimize processes and implement innovative solutions

Required qualifications, skills and capabilities

• Bachelor's Degree or equivalent
• At least 4-year experience in Product, Client Service, Operations, Project Management or Implementation roles within the banking industry.
• Ability to work well within tight deadlines and good time management skills are required
• Good communication skills, with proven ability to influence stakeholders and communicate clearly to effectively manage stakeholder relationships
• Strong analytical skills with the ability to interpret complex data and provide actionable insights

Preferred qualifications, skills and capabilities

• A strong understanding of the cash management business, products, and operational procedures
• Proficiency in AI technologies and technical tools relevant to transaction banking
• Detail orientated, team player, takes end to end ownership, strive for results to support/grow the business, sustain intensity & optimism while focusing on delivering excellent service to clients
• Demonstrates the ability to analyze situations, prioritize/troubleshoot issues and manage multiple tasks effectively
• Experience in Payments, Treasury Services, or cash management

About Us

J.P. Morgan is a global leader in financial services, providing strategic advice and products to the world's most prominent corporations, governments, wealthy individuals and institutional investors. Our first-class business in a first-class way approach to serving clients drives everything we do. We strive to build trusted, long-term partnerships to help our clients achieve their business objectives.

We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants' and employees' religious practices and beliefs, as well as mental health or physical disability needs. Visit our FAQs for more information about requesting an accommodation.

About the Team

J.P. Morgan's Commercial & Investment Bank is a global leader across banking, markets, securities services and payments. Corporations, governments and institutions throughout the world entrust us with their business in more than 100 countries. The Commercial & Investment Bank provides strategic advice, raises capital, manages risk and extends liquidity in markets around the world.