Customer Care Manager-Jobs in Oman

About MuleSoft

Customer experiences and expectations are more important than ever, and AI allows organizations to innovate faster—empowering everyone customer-facing to create connected experiences for their customers. While generative AI is a powerful technology, it is only as good as the data that goes into it.

With MuleSoft integration, automation, and universal API management, our customers can connect and use data from any source efficiently and quickly. Integration is the foundation for actionable AI, and with MuleSoft, Agentforce agents can take action anywhere. Seamlessly integrate any system, orchestrate complex workflows, and secure mission-critical APIs to extend the power of Agentforce across their IT environment, ultimately creating exceptional employee and customer experiences.

Job Description

At Salesforce, we're seeking outstanding individuals to join our team as Account Executives with a strong technical background and experience in AI-driven solutions. In this role, you will be pivotal in driving revenue growth, encouraging enduring client relationships, and applying innovative technology that redefines customer engagement.

As a Strategic Account Executive at MuleSoft, you will partner with FSI companies to uncover and drive complex digital transformation strategies. You will work directly with C-level executives and collaborate with an account team to drive customer business objectives and outcomes.

Day to Day

Our MuleSoft Account Executives engage with existing customers and new leads. They develop strong, positive, trusted relationships with key stakeholders and C-suite decision-makers within their assigned accounts, helping customers realize value from their Salesforce investments. You will develop opportunities through warm leads and whitespace prospecting.

• Develop key customer stakeholder relationships and drive customer satisfaction at assigned accounts
• Assist with the development and execution of overall long-term strategy for the account, aligned to customer business objectives
• Coordinate internal resources to meet customer needs
• Assist with account planning at assigned accounts, coordinating with Prime and Cloud sales resources to ensure strategic alignment
• Share MuleSoft and Salesforce value propositions for existing and new customers
• Drive growth within new and existing, assigned accounts

Preferred Qualifications

• Significant full-cycle sales experience with a proven success record
• Experience in selling technical platforms preferred
• Knowledge of Integration / API Market
• Experience managing large key accounts within the FSI Industry
• Ability to strategize with a large extended team

Benefits & Perks

Check out our benefits site, which explains our various benefits, including well-being reimbursement, generous parental leave, adoption assistance, fertility benefits, and more.