Customer Care Manager jobs in Singapore

Location: Singapore, Singapore

Thales is a global technology leader trusted by governments, institutions, and enterprises to tackle their most demanding challenges. From quantum applications and artificial intelligence to cybersecurity and 6G innovation, our solutions empower critical decisions rooted in human intelligence. Operating at the forefront of aerospace and space, cybersecurity and digital identity, we’re driven by a mission to build a future we can all trust.

• Responsible for driving incremental revenue for SM (Software Monetization) business and achieving sales quota in South Asia, A&Z and India.
• Managing direct, indirect sales and local partners in the same region.
• Responsible for creating, developing, and executing sales strategies for new as well as assigned account(s). Proactively participating in C-level meetings with key customers.
• This position will typically focus on selling into larger or more complex organizations. Proactively working with marketing, SE, BD and PM in identifying new business opportunities as well as expand existing accounts within large potential.
• In addition to daily sales tasks, this position needs to involve a broad range of sales related activities, including but not limited to participate and represent SM business at tradeshows, conferences, workshops, and key accounts seminars. Present our company and solution’s value to key customers and prospects, develop new business, and receive industrial trend from market and feedback to sales and product management team to ensure our products remain competitive in the market.

• Co-work with Field Marketing, SE, PM and BD in regional events and activities
• Drives achievement of sales objectives including sales volume, channel development and management, new business development and management of existing revenue streams.
• Accurately forecast annual, quarterly, and monthly revenue streams.
• Ensures that sales goals and forecasts are consistent with the organization’s long-range strategic objectives.
• Regularly visits key existing partners/customers, actively involved in the recruitment of key new partners.

Bachelor’s degree is required. Bachelor’s degree in Eng or IT are preferred.

• Has business-minded, customer-oriented, excellent communicator, a good negotiator, initiative-taking attitude, and good teamwork.
• Ideally have 8-10 years of relevant experience in business and sales position in software industry
• Experience in global company and regional responsibility are preferred.

• PCs and various software applications.
• Familiar with AI tools such as ChatGPT or other AIGC apps are better.

• Excellent time management, communication, and problem-solving abilities
• Good presentation skills
• Good motivator and influencer in teamwork

• Fluent English in both oral and writing
• Spoken Chinese is preferred.

At Thales, we’re committed to fostering a workplace where respect, trust, collaboration, and passion drive everything we do. Here, you’ll feel empowered to bring your best self, thrive in a supportive culture, and love the work you do. Join us, and be part of a team reimagining technology to create solutions that truly make a difference – for a safer, greener, and more inclusive world.