Administrative Assistant jobs in Singapore

Reporting to the Manager/Assistant Manager (Welfare Services), the Temporary Administrative Assistant provides essential administrative and coordination support to ensure smooth operations in case management, financial assistance processing, and programme delivery.

This role supports Caseworkers by handling documentation, data entry, beneficiary communication, and logistics tasks to ensure timely assistance for cancer patients and their families. Contract duration is 6 months with possible extension depending on team needs.

1. Administrative & Case Management Support

• Perform general administrative duties (data entry, filing, photocopying, scanning).
• Maintain, update, and manage beneficiary records in LEAP or other case management systems.
• Collate documents required for financial assistance applications.
• Assist in preparing letters, emails, memos, and other correspondence.
• Manage schedules, appointments, and meeting logistics for the Welfare team.
• Support Caseworkers in beneficiary follow-up (e.g., calls to request documents, appointment reminders).
• Assist with tracking funding applications, approvals, and supporting documents.
• Handle general enquiries via phone or email, escalating to Caseworkers where needed.
• Provide basic information on welfare schemes, application procedures, and required documents.
• Support logistics for ad hoc welfare initiatives, outreach, or events.
• Assist in compiling monthly reports, statistics, and dashboards.
• Ensure accuracy and completeness of all beneficiary records.

2. Data, Reporting & Compliance

• Maintain accurate and complete records for audits and internal reviews.
• Assist in generating monthly reports, statistics, and programme submissions.
• Ensure compliance with internal policies, SOPs, and data protection regulations.
• Support audits, funding reporting, and client surveys where required.

3. Frontline & Customer Service

• Attend to enquiries via phone or email and direct them to the appropriate officers.
• Provide basic guidance on welfare schemes and required documents.
• Deliver patient, professional, and empathetic customer service to beneficiaries and caregivers.
• Perform other ad-hoc duties as assigned by the Welfare Manager/Assistant Manager.

• Minimum GCE O-Level; Diploma preferred.
• WSQ or other certification in programme coordination or administrative operations is an advantage.
• At least 1 year of administrative experience, preferably in the social service or healthcare sector.
• Experience with case documentation or client coordination is an added advantage.
• Experience working with elderly individuals or people with mobility needs is a plus.
• Compassionate, patient, and comfortable interacting with diverse clients.
• Strong listening, interpersonal, and communication skills (written and verbal).
• Detail-oriented with the ability to handle confidential information responsibly.
• Strong administrative, coordination, and organisational skills.
• Proficient in MS Office and data management tools.
• Able to communicate in English; proficiency in a local language or dialect is preferred.
• Team player with strong interpersonal skills and the ability to work with people at all levels.
• Able to work independently with minimal supervision.