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Academy Administration - Executive
Singapore Indian Fine Arts Society, The
Singapore
On-site
SGD 60,000 - 80,000
Yesterday
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Senior Executive/Assistant Manager - Department of Emergency Medicine
KK Women's & Children's Hospital
Singapore
On-site
SGD 80,000 - 100,000
Yesterday
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Wealth Management Operations - KYC Team Lead - Associate
JPMorgan Chase & Co.
Singapore
On-site
SGD 70,000 - 90,000
Yesterday
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Discover more opportunities than anywhere else. Find more jobs nowCaptain (Gilmore/Rempapa)
OUE Restaurants Pte Ltd
Singapore
On-site
SGD 60,000 - 80,000
Yesterday
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Competence Development Specialist (1 Year Contract)
PRUDENTIAL ASSURANCE COMPANY SINGAPORE (PTE) LIMITED
Singapore
On-site
SGD 20,000 - 60,000
Yesterday
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Connect with headhunters to apply for similar jobsChief Operating Officer
BUSINESS EDGE PERSONNEL SERVICES PTE LTD
Singapore
On-site
SGD 150,000 - 200,000
Yesterday
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Senior Executive/Assistant Manager - Department of Emergency Medicine
KK WOMEN'S AND CHILDREN'S HOSPITAL PTE. LTD.
Singapore
On-site
SGD 60,000 - 80,000
Yesterday
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Global Account Manager
ATPI (SINGAPORE) PTE. LTD.
Singapore
On-site
SGD 70,000 - 90,000
Yesterday
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Legal Counsel (In-house / Electronics Manufacturing / Regional) [SAS]
WECRUIT PTE. LTD.
Singapore
On-site
SGD 70,000 - 90,000
Yesterday
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Operations Analyst (Banking / 6 month contract)
PERSOL SINGAPORE PTE. LTD.
Singapore
On-site
SGD 60,000 - 80,000
Yesterday
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Management Trainee (Full-Time)
J MARKETING
Singapore
On-site
SGD 20,000 - 60,000
2 days ago
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Regional Supply Chain Senior Manager
TANBURY CONSULTING PTE. LTD.
Singapore
On-site
SGD 80,000 - 120,000
2 days ago
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PMO, Banking (1-year renewable contract)
Evolution Recruitment Solutions Pte Ltd
Singapore
On-site
SGD 70,000 - 90,000
2 days ago
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Assistant Manager
White Restaurant
Singapore
On-site
SGD 45,000 - 60,000
2 days ago
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User Growth Manager
HASHKEY CAPITAL SINGAPORE PTE. LTD.
Singapore
On-site
SGD 70,000 - 90,000
2 days ago
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Chief Operating Officer
25yearsmore
Singapore
On-site
SGD 150,000 - 200,000
2 days ago
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Global Account Manager
ATPI (SINGAPORE) PTE. LTD.
Singapore
On-site
SGD 80,000 - 100,000
2 days ago
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Contracts / Quantity Surveying Manager (Construction) - 0210
-
Singapore
On-site
SGD 80,000 - 100,000
2 days ago
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Anytime Fitness Assistant Manager
SIMPLI-GYM PTE. LTD.
Singapore
On-site
SGD 20,000 - 60,000
2 days ago
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Admin Executive - School Setting / 5 Days Work
EDUCARE HUMAN CAPITAL PRIVATE LIMITED
Singapore
On-site
SGD 60,000 - 80,000
2 days ago
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Academy Administration - Executive
Singapore Indian Fine Arts Society, The
Singapore
On-site
SGD 60,000 - 80,000
Full time
Yesterday
Be an early applicant
Job summary
A cultural organization in Singapore is seeking a Customer Service Manager to handle inquiries and student management tasks. The role involves direct customer interaction, processing forms, and maintaining data integrity, ensuring a seamless experience. Ideal candidates possess strong management, communication skills, and experience in customer service, ideally in an educational setting. The position requires proficiency in MS Office and the ability to manage multiple tasks efficiently.
Qualifications
- Prior experience in Customer Service Management.
- Ability to complete all activities within a limited time.
- Experience in a school is an advantage.
Responsibilities
- Serve as the first point of contact at the SIFAS Academy office.
- Handle student-related forms and requests carefully.
- Monitor attendance and experiential learning initiatives.
- Compile and submit daily and monthly reports.
- Ensure data accuracy on student/membership records.
- Compile weekly and monthly reports on various metrics.
- Manage various academy events and programs.
- Ensure data accuracy on student memberships.
- Liaise with Finance on payments and refunds.
- Draft meeting minutes as needed.
- Make announcements regarding student processes.
- Support special initiatives from management.
Skills
Proactive
Analytical skills
Decision-making
Management skills
Excellent written and verbal communication
Ability to organize tasks
Quick turnaround time
Proficiency in MS office
Job description
Job Description
- Customer Service Management: Serve as the first point of contact at the SIFAS Academy office counter. Handle calls, enquiry emails, and manage end-to-end customer service to ensure a positive experience for all stakeholders.
- Student Management: Process student-related forms and requests, including breaks, withdrawals, class/tutor changes, additional disciplines, and periodic updates of email IDs, with a focus on delivering a seamless experience.
- Enquiry Management: Monitor and clear the daily admin mailbox, document enquiries in Ecole, and ensure timely responses.
- Tutor Management: Monitor attendance of students, experiential learning initiatives and curriculum & syllabus reviews.
- Daily Reporting: Prepare and submit end-of-day reports, including forms clearance and other relevant updates.
- Report Preparation: Compile weekly and monthly reports on student/member headcounts, tutor metrics, enquiry management, and other ad-hoc reports as required.
- Programme Management: Open house, parent-tutor meeting, examinations, AGM, academy day, student nites and any other Academy events & programmes.
- Data Integrity: Maintain and validate the accuracy of student/membership data on Ecole at all times.
- Finance Coordination: Liaise with the Finance team regarding payments, refunds, and other fee-related matters.
- Documentation: Draft and record minutes of meetings as required.
- Communication: Make general announcements related to student processes, surveys, and feedback initiatives.
- Project Support: Undertake special initiatives and projects as directed by senior management.
Job Specification
- Proactive, Analytical, consistent, decision-making and management skills
- Prior Experience in Customer Service Management
- Ability to organise and complete all the activities within a limited time duration
- Excellent written and verbal communication
- Quick turnaround time on response to calls, mails, enquiries, processing forms, reports and system updates
- Ability to look at the past events and plan accordingly to ensure smooth operations
- Proficiency in MS office package
- Experience of working in a school will be added advantage
* The salary benchmark is based on the target salaries of market leaders in their relevant sectors. It is intended to serve as a guide to help Premium Members assess open positions and to help in salary negotiations. The salary benchmark is not provided directly by the company, which could be significantly higher or lower.