Global Account Manager

ATPI (SINGAPORE) PTE. LTD.; Singapore; On-site; SGD 70,000 - 90,000; Full time

Job summary

A global travel management company is seeking an experienced professional to manage global accounts and drive retention and growth. Responsibilities include leading contract negotiations, overseeing global implementations, and collaborating with clients to design innovative travel programs. Candidates should have 5-7 years of experience in account management within a B2B environment and possess strong relationship skills. A bachelor's degree in business or a related field is required, along with proficiency in Excel and presentation platforms.

Qualifications

• 5-7+ years in global account management or client success.
• Proven success in leading multi-country travel programs.
• Exceptional relationship management at C-suite level.

Responsibilities

• Drive retention and growth across the global portfolio.
• Lead global tenders and contract negotiations.
• Oversee global implementations and expansion projects.

Skills

Global account management

Project management

Stakeholder engagement

Presentation skills

Commercial awareness

Education

Bachelor’s degree (Business or related field)

Tools

Excel

PowerPoint

Data visualization tools

Job description

What You’ll Deliver

• Global Retention & Growth-Drive year-on-year retention, margin, and share-of-wallet growth across your global portfolio. Your portfolio may comprise of regional and large local customers.
• Program Leadership-Lead global tenders, RFPs, and contract negotiations, ensuring commercial wins and sustainable profitability. Standardize processes, optimize policy compliance, and drive booking efficiencies across multiple regions.
• Strategic Advisory-Partner with client leadership to design future‑ready travel programs, integrating sustainability, payments, and digital transformation. Use benchmarking, market insights, and ATPI’s data analytics to deliver compelling business reviews at local, regional and global level.
• Execution & Delivery-Oversee global implementations and expansion projects, ensuring flawless execution and measurable ROI. Develop global account plans with clear KPIs, SLAs and performance scorecards.
• Commercial & Financial Ownership-Own client P&L performance, forecasting and budget planning. Ensure timely commercial settlements and adherence to contractual obligations across all markets.
• Market Influence & Thought Leadership-Represent ATPI at global client forums and industry events. Build strong relationships with suppliers and industry stakeholders to enhance ATPI’s global positioning.

What We’re Looking For

• Experience-5-7+ years in global account management, program management, or client success within a TMC or international B2B services environment. Proven success leading multi-country travel programs with global stakeholder engagement.
• Skills & Strengths-Commercially sharp with deep knowledge of contracts, pricing, and margin management. Exceptional relationship builder, able to influence at C-suite and global procurement level. Strong project management skills with experience running large‑scale global implementations. Confident public speaker with advanced presentation and storytelling ability.
• Knowledge-Good understanding of APAC, EMEA, and/or North America travel landscapes. Exposure to digital platforms (OBTs), virtual payments, and sustainability solutions.
• Qualifications-Bachelor’s degree (Business or related field). Advanced skills in Excel, PowerPoint, and data visualization.