Global Account Manager

ATPI (SINGAPORE) PTE. LTD.; Singapore; On-site; SGD 80,000 - 100,000; Full time

Job summary

A global travel management company in Singapore is seeking an experienced leader for global account management. This role involves driving year-on-year growth and retention across a diverse portfolio and leading strategic travel programs. Candidates should have 5-7 years in account management with proven success in client engagement and commercial ownership. Required skills include strong project management, contract knowledge, and exceptional relationship building. The position demands a Bachelor’s degree and proficiency in tools like Excel and PowerPoint.

Qualifications

• 5-7+ years in global account management or client success within a TMC or international B2B services.
• Experience leading multi-country travel programs with global stakeholder engagement.

Responsibilities

• Drive retention and growth across portfolios.
• Lead global tenders and contract negotiations.
• Design future-ready travel programs with clients.
• Oversee global implementations and expansion projects.
• Own client P&L performance and budget planning.

Skills

Account management experience

Project management skills

Relationship building

Presentation skills

Contract and pricing knowledge

Education

Bachelor's degree in Business or related field

Tools

Excel

PowerPoint

Data visualization tools

Job description

What You’ll Deliver

Global Retention & Growth

• Drive year-on-year retention, margin, and share-of-wallet growth across your global portfolio. Your portfolio may comprise of regional and largelocal customers.
• Act as the single point of accountability for client executives, C-suite andprocurement leads worldwide

Program Leadership

• Lead global tenders, RFPs, and contract negotiations, ensuring commercial wins and sustainable profitability
• Standardize processes, optimize policy compliance, and drive booking efficiencies across multiple regions

Strategic Advisory

• Partner with client leadership to design future-ready travel programs, integrating sustainability, payments, and digital transformation
• Use benchmarking, market insights, and ATPI’s data analytics to deliver compelling business reviews at local, regional and global level

Execution & Delivery

• Oversee global implementations and expansion projects, ensuring flawless execution and measurable ROI
• Develop global account plans with clear KPIs, SLAs, and performancescorecards

Commercial & Financial Ownership

• Own client P&L performance, forecasting, and budget planning
• Ensure timely commercial settlements and adherence to contractual obligations across all markets

Market Influence & Thought Leadership

• Represent ATPI at global client forums and industry events
• Build strong relationships with suppliers and industry stakeholders to enhance ATPI’s global positioning.

What We’re Looking For :

Experience

• 5-7+ years in global account management, program management, or client success within a TMC or international B2B services environment
• Proven success leading multi-country travel programs with global stakeholder engagement

Skills & Strengths

• Commercially sharp with deep knowledge of contracts, pricing, and margin management
• Exceptional relationship builder, able to influence at C-suite and global procurement level
• Strong project management skills with experience running large-scaleglobal implementations
• Confident public speaker with advanced presentation and storytelling ability

Knowledge

• Good understanding of APAC, EMEA, and/or North America travellandscapes
• Exposure to digital platforms (OBTs) virtual payments, and sustainabilitysolutions.

Qualifications

• Bachelor’s degree (Business or related field)
• Advanced skills in Excel, PowerPoint, and data visualization