TCM MANAGER

TAII HE ZHONG YI; Singapore; On-site; SGD 40,000 - 60,000; Full time

Job summary

A leading wellness center in Singapore is seeking a skilled individual to supervise massage operations, ensuring both guest and employee satisfaction. The ideal candidate will have at least 3 years of experience in massage or guest services and a high school diploma or GED. Responsibilities include managing budgets, maintaining quality standards, and overseeing staff training. This role focuses on enhancing customer service and operational efficiency in a dynamic environment.

Qualifications

• Minimum 3 years of experience in massage or guest services.
• Ability to manage budgets and ensure operational efficiency.
• Strong interpersonal skills to handle guest feedback and complaints.

Responsibilities

• Supervise massage services and ensure employee satisfaction.
• Manage department budgets and inventory supply.
• Ensure high standards of customer service and cleanliness.

Skills

Guest service

Operational management

Employee training

Education

High school diploma or GED

Job description

Position has responsibility for supervisingand coordinating activities of employees delivering Massage services, includingTCM treatments, program coordination, reservations, reception desk, massage andlocker room areas. Position focuses on ensuring guest and employee satisfactionand achieving the operating budget.

CANDIDATE PROFILE

Education and Experience

• High school diploma or GED; 3 yearsexperience in the Massage, guest services, or related professional area.

CORE WORK ACTIVITIES

Supporting Management of Massage Operationsand Budgets

• Assumes the responsibilities of the MassageDirector in his/her absence.
• Ensures all employees have the propersupplies, equipment and uniforms.
• Comprehends budgets, operating statementsand payroll progress reports as needed to assist in the financial management ofdepartment.
• Manages supplies and equipmentinventories within budget.
• Maintains cleanliness of Massage andrelated areas and equipment.
• Understands the impact of department’soperations on the overall property financial goals and objectives and managingto achieve or exceed budgeted goals.

Ensuring and Delivering ExceptionalCustomer Service

• Sets a positive example for guestrelations.
• Interacts with guests to obtain feedbackon product quality and service levels.
• Handles guest problems and complaints.
• Empowers employees to provide excellentcustomer service.
• Emphasizes guest satisfaction during alldepartmental meetings and focusing on continuous improvement.
• Strives to improve service performance.

Conducting Human Resources Activities

• Solicits employee feedback, utilizing an“open door” policy and reviewing employee satisfaction results to identify andaddress employee problems or concerns.
• Ensures employees understand expectationsand parameters.
• Brings issues to the attention of thedepartment manager and Human Resources as necessary.
• Observes service behaviors of employeesand providing feedback to individuals.
• Participates in employee progressivediscipline procedures.
• Participates in an on-going employeerecognition program.
• Reviews comment cards and guestsatisfaction results with employees.
• Supports a Massage orientation programfor employees to receive the appropriate new hire training to successfullyperform their job.
• Supervises on-going training initiativesand conducting training when appropriate.
• Establishes and maintains open,collaborative relationships with employees and ensuring employees do the samewithin the team.
• Celebrates successes and publiclyrecognizes the contributions of team members.
• Ensures property policies areadministered fairly and consistently, disciplinary procedures and documentationare completed according to Standard and Local Operating Procedures (SOPs andLSOPs) and support the Peer Review Process.
• Assists the Massage Director in managingthe day-to-day operations of the Massage as necessary.