Academy Administration - Executive

Singapore Indian Fine Arts Society, The; Singapore; On-site; SGD 60,000 - 80,000; Full time

Job summary

A cultural organization in Singapore is seeking a Customer Service Manager to handle inquiries and student management tasks. The role involves direct customer interaction, processing forms, and maintaining data integrity, ensuring a seamless experience. Ideal candidates possess strong management, communication skills, and experience in customer service, ideally in an educational setting. The position requires proficiency in MS Office and the ability to manage multiple tasks efficiently.

Qualifications

• Prior experience in Customer Service Management.
• Ability to complete all activities within a limited time.
• Experience in a school is an advantage.

Responsibilities

• Serve as the first point of contact at the SIFAS Academy office.
• Handle student-related forms and requests carefully.
• Monitor attendance and experiential learning initiatives.
• Compile and submit daily and monthly reports.
• Ensure data accuracy on student/membership records.
• Compile weekly and monthly reports on various metrics.
• Manage various academy events and programs.
• Ensure data accuracy on student memberships.
• Liaise with Finance on payments and refunds.
• Draft meeting minutes as needed.
• Make announcements regarding student processes.
• Support special initiatives from management.

Skills

Proactive

Analytical skills

Decision-making

Management skills

Excellent written and verbal communication

Ability to organize tasks

Quick turnaround time

Proficiency in MS office

Job description

Job Description

• Customer Service Management: Serve as the first point of contact at the SIFAS Academy office counter. Handle calls, enquiry emails, and manage end-to-end customer service to ensure a positive experience for all stakeholders.
• Student Management: Process student-related forms and requests, including breaks, withdrawals, class/tutor changes, additional disciplines, and periodic updates of email IDs, with a focus on delivering a seamless experience.
• Enquiry Management: Monitor and clear the daily admin mailbox, document enquiries in Ecole, and ensure timely responses.
• Tutor Management: Monitor attendance of students, experiential learning initiatives and curriculum & syllabus reviews.
• Daily Reporting: Prepare and submit end-of-day reports, including forms clearance and other relevant updates.
• Report Preparation: Compile weekly and monthly reports on student/member headcounts, tutor metrics, enquiry management, and other ad-hoc reports as required.
• Programme Management: Open house, parent-tutor meeting, examinations, AGM, academy day, student nites and any other Academy events & programmes.
• Data Integrity: Maintain and validate the accuracy of student/membership data on Ecole at all times.
• Finance Coordination: Liaise with the Finance team regarding payments, refunds, and other fee-related matters.
• Documentation: Draft and record minutes of meetings as required.
• Communication: Make general announcements related to student processes, surveys, and feedback initiatives.
• Project Support: Undertake special initiatives and projects as directed by senior management.

Job Specification

• Proactive, Analytical, consistent, decision-making and management skills
• Prior Experience in Customer Service Management
• Ability to organise and complete all the activities within a limited time duration
• Excellent written and verbal communication
• Quick turnaround time on response to calls, mails, enquiries, processing forms, reports and system updates
• Ability to look at the past events and plan accordingly to ensure smooth operations
• Proficiency in MS office package
• Experience of working in a school will be added advantage