Wealth Management Operations - KYC Team Lead - Associate

JPMorgan Chase & Co.; Singapore; On-site; SGD 70,000 - 90,000; Full time

Job summary

A global financial services firm located in Singapore is seeking a KYC Associate to lead the KYC management for Wealth Management APAC clients. The ideal candidate should have over 7 years of KYC experience, strong knowledge of AML regulations, and excellent team management skills. Responsibilities include managing team performance, cultivating client focus, and leading discussions with stakeholders to improve processes. Business fluency in Mandarin is preferred to support clients in China.

Qualifications

• 7+ years of KYC or related experience, understanding KYC, AML, and regulatory requirements.
• Proven ability in team management and work management.
• Excellent verbal and written communication skills.

Responsibilities

• Manage the team’s pipeline/performance against key metrics and objectives.
• Provide guidance to the team to help them make informed decisions.
• Cultivate teamwork and client focus.
• Lead discussion with stakeholders to advance processes and resolve challenges.
• Evaluate solutions to improve organizational controls.
• Execute initiatives to maintain robust processes.

Skills

KYC management

AML understanding

Team management

Client management

Communication skills

Negotiating abilities

Education

Bachelor's Degree in Finance, Economics or related disciplines

Job description

In J.P. Morgan, the Wholesale KYC Operations (WKO) team plays a critical role in ensuring that as an organization, we are compliant with multiple regulations, in order to protect the bank’s reputation and financial assets.

As a KYC Associate, you will be the team lead and focus on managing the KYC of Wealth Management APAC clients. With emphasis on Periodic Renewals, you will help the team achieve high performance and quality, whilst assuring that AML and KYC policies are adhered to. As a subject matter expert in Wealth Management sector, you will bridge the knowledge gap to develop employees, and partner with Bankers/Banking Team, Line of Business (LOB) Operations, and Compliance; managing these relationships to drive timely action & resolve challenges.

Job Responsibilities

• Manage the team’s pipeline/performance against key metrics and objectives, consistently helping the team meet SLAs
• Provide own/broader team with subject matter expertise and guidance to perform their job function; coaching team to make decisions that are effective and well-grounded based on guidelines, policies, and insights
• Cultivate an environment of strong team work and client focus
• Operate as escalation point for the team
• Lead collaborative dialogue with partners/stakeholders to advance the book of work, improve processes/systems, understand changes, resolve challenges
• Evaluate and present solutions to improve controls across the organization and process
• Identify and execute initiatives to maintain a robust end to end process

Required qualifications, capabilities, and skills

• Bachelor’s Degree in Finance, Economics or other related disciplines
• At least 7 years of KYC or related experience, with strong understanding of KYC, AML and regulatory requirements (i.e. HKMA and MAS)
• Proven ability in team & book of work management; with capability to deep dive into the detail
• Excellent verbal and written communication skills plus strong negotiating abilities
• Outstanding client management, partnership building, leadership and direct experience of dealing with multiple stakeholders
• Self-starter and is able to operate with minimal oversight

Preferred qualifications, capabilities, and skills

• Experience covering Wealth Management sector, however experience in other lines of business may be considered
• Strong presentation skills
• Knowledge of project management
• Experience as a team lead or manager
• Business fluency in written/spoken Mandarin to support Chinese speaking clients in China