Remote Travel Support Specialist (Flexible Schedule)

Getaway Travel Agency; Remote; MYR 35,000 - 50,000; Full time

Job summary

A travel agency in Malaysia is seeking a Travel Customer Representative. In this remote role, you will support clients during their travel journeys by handling inquiries, booking updates, and problem-solving. Ideal candidates will have strong communication skills, customer service experience, and a passion for travel. The position offers flexible scheduling, growth opportunities, and travel perks, ensuring a supportive environment for employees.

Benefits

100% remote work with flexible scheduling

Opportunities for growth within the agency

Travel perks and exclusive industry discounts

Supportive team environment with ongoing training

Qualifications

• Excellent verbal and written communication skills required.
• Need strong customer service experience, preferably in travel or hospitality.
• Must be organized, dependable, and proactive with attention to detail.

Responsibilities

• Respond promptly and professionally to client inquiries.
• Assist with travel bookings, changes, and cancellations.
• Provide accurate information about destinations and agency policies.
• Follow up with clients to confirm trip details and satisfaction.
• Handle concerns or complaints with empathy.

Skills

Excellent verbal and written communication skills

Strong customer service experience

Organized and dependable

Comfortable with technology

Passion for travel

Job description

A travel agency in Malaysia is seeking a Travel Customer Representative. In this remote role, you will support clients during their travel journeys by handling inquiries, booking updates, and problem-solving. Ideal candidates will have strong communication skills, customer service experience, and a passion for travel. The position offers flexible scheduling, growth opportunities, and travel perks, ensuring a supportive environment for employees.