Ticketing Executive Travelport

Small Hero Holidays Sdn. Bhd.; Selangor; On-site; MYR 30,000 - 45,000; Full time

Job summary

A travel agency in Selangor is looking for a Ticketing Executive to manage air ticket bookings and support group ticketing operations using Travelport. The ideal candidate must have prior experience in an airline or travel agency setting, demonstrating strong attention to detail and good communication skills. Proficiency in Travelport (Galileo) is mandatory. Benefits include annual leave, EPF, SOCSO, and performance bonuses.

Benefits

Annual Leave

EPF

SOCSO

EIS Performance Bonus

Qualifications

• Required experience in airline ticketing or travel agency environment.
• Ability to independently perform booking, issuance, reissue, and cancellation.
• Strong attention to detail and accuracy.

Responsibilities

• Handle air ticket booking, issuance, re‑issuance, and cancellation.
• Perform daily ticketing tasks using Travelport.
• Support group ticketing and flight coordination.

Skills

Proficient in Travelport (Galileo)

Attention to detail

Good communication skills

Ability to work under pressure

Tools

Excel

Job description

Ticketing Executive (travelport – Mandatory)

Proficient in Travelport (Galileo) – mandatory

Prior experience in airline ticketing / travel agency environment

Able to independently perform booking, issuance, reissue, and cancellation

Strong attention to detail and accuracy

Able to follow SOPs and work under pressure

Good communication skills (English required, Mandarin is a plus)

Proficient in Travelport – mandatory

Prior experience in airline ticketing / travel agency environment

Able to independently perform booking, issuance, reissue, and cancellation

Strong attention to detail and accuracy

Able to follow SOPs and work under pressure

Good communication skills (English required, Mandarin is a plus)

Experience handling group bookings or charter flights

Familiar with airline rules, fare conditions, and ticketing procedures

Basic Excel and system documentation skills

Requirement

• Proficient in Travelport (Galileo) – mandatory
• Prior experience in airline ticketing / travel agency environment
• Able to independently perform booking, issuance, reissue, and cancellation
• Strong attention to detail and accuracy
• Able to follow SOPs and work under pressure
• Good communication skills (English required, Mandarin is a plus)
• Proficient in Travelport – mandatory
• Prior experience in airline ticketing / travel agency environment
• Able to independently perform booking, issuance, reissue, and cancellation
• Strong attention to detail and accuracy
• Able to follow SOPs and work under pressure
• Good communication skills (English required, Mandarin is a plus)

Preferred (加分项)

• Experience handling group bookings or charter flights
• Familiar with airline rules, fare conditions, and ticketing procedures
• Basic Excel and system documentation skills

Responsibility

• Handle air ticket booking, issuance, re‑issuance, and cancellation
• Perform daily ticketing tasks using Travelport.
• Support group ticketing and flight coordination
• Liaise with airlines and internal teams on ticketing matters
• Verify passenger details, fares, flight schedules, and ticket accuracy
• Maintain proper ticketing records and documentation
• Support operations during peak travel periods

Benefits

• Annual Leave
• EPF
• SOCSO
• EISPerformance Bonus