Travel Coordinator

adnexio; Selangor; On-site; MYR 100,000 - 150,000; Full time

Job summary

A leading travel agency in Malaysia seeks a Tour Coordination & Operations professional. This role involves planning and organizing tours based on client preferences, managing logistics, and providing exemplary customer service. The ideal candidate will have 1-3 years of experience in travel operations, with strong organizational skills and proficiency in Microsoft Office. The position is full-time and offers a dynamic work environment, ensuring clients have memorable travel experiences.

Qualifications

• Minimum 1-3 years of experience in a travel agency or tour operations role.
• Ability to work under pressure and handle last-minute changes.

Responsibilities

• Plan, organize, and coordinate tours for clients according to their preferences.
• Communicate with clients to understand their requirements and provide travel advice.
• Handle logistics such as transportation, accommodations, and itineraries.
• Ensure timely execution of tour schedules and resolve any issues.
• Maintain relationships with clients, vendors, and service providers.
• Monitor and manage tour budgets, ensuring cost-efficiency.
• Handle customer inquiries and provide excellent customer service.

Skills

Strong knowledge of travel destinations

Excellent communication skills

Customer service skills

Strong organizational abilities

Multitasking abilities

Education

SPM, Diploma or Bachelor’s degree in Tourism, Hospitality, Business

Tools

Microsoft Office

Travel booking systems

Job description

Working Hours: Monday-Friday | 9AM - 6PM

Tour Coordination & Operations

• Plan, organize, and coordinate tours for clients according to their preferences and needs.
• Communicate with clients to understand their requirements and provide travel advice.
• Handle logistics such as transportation, accommodations, activities, and itineraries.
• Ensure timely execution of tour schedules and resolve any issues that arise during the tour.
• Maintain strong relationships with clients, vendors, and service providers.
• Monitor and manage tour budgets, ensuring cost-efficiency without compromising quality.
• Handle customer inquiries and provide excellent customer service before, during, and after the tour.

Qualifications

• SPM, Diploma or Bachelor’s degree in Tourism, Hospitality, Business, or related field
• Minimum 1–3 years of experience in a travel agency or tour operations role
• Strong knowledge of travel destinations, tour planning, and travel logistics
• Excellent communication and customer service skills
• Strong organizational and multitasking abilities
• Proficiency in Microsoft Office and travel booking systems
• Ability to work under pressure and handle last‑minute changes