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Quality Analyst Assistant Manager (Call Center Background)
Job summary
A leading service provider in the industry is seeking a Quality Analyst Assistant Manager in Subang Jaya, Malaysia. The role involves supporting the Operations team to meet client targets through analysis and compliance monitoring. Ideal candidates will have experience in the Airlines/Travel sector and possess excellent communication and negotiation skills. Attractive remuneration package above market standards, along with medical allowance for direct family members.
Benefits
Qualifications
- Preferable to have knowledge of managing Airlines/Travel background clients.
- Team player and multi-tasker with a strong memory.
- Excellent communication and interpersonal skills are essential.
Responsibilities
- Provide support to the Operation team to meet client targets.
- Track compliance of corrective actions and improve performance metrics.
- Communicate key issues and ensure corrective actions are taken.
Skills
Responsibilities
- To provide support to Operation team to meet and sustain client targets by providing accurate & timely analysis
- Ensuring development of action plan
- Tracking compliance of corrective actions
- Continuously improving process performance metrics
- Ensuring key issues related to process is reported and corrective action are taken from client side
- Ensuring compliance to monitoring and feedback process by meeting audit targets
- Ensuring low variation in calibration
- Ensuring continuous improvement in the scores of all quality metrics
- Create a motivated team by defining clarity of goals, effective review and feedback on opportunity areas, training & development
- Provide support on audit and compliance process
Requirements
- Preferable to have knowledge who have manage Airlines/ Travel Background client
- Team player, multi-tasker, high attention to details, strong follow up and a great memory.
- Has excellent communication, interpersonal, and negotiation skills.
- Other key management attributes & KPIs as agreed.
Position Permanent Position
Attractive remuneration package above market standards.
Medical Allowance (Inclusive coverage for your direct family member)
* The salary benchmark is based on the target salaries of market leaders in their relevant sectors. It is intended to serve as a guide to help Premium Members assess open positions and to help in salary negotiations. The salary benchmark is not provided directly by the company, which could be significantly higher or lower.
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