Hospitality Specialist

Paris Baguette Malaysia; Selangor; On-site; MYR 100,000 - 150,000; Full time

Job summary

A leading bakery and café chain in Malaysia seeks a Hospitality Specialist / Customer Service Associate to provide exceptional customer service, engage with customers, and maintain a welcoming environment. The role requires at least a Diploma and 1-2 years of relevant experience in a high-end service environment. Staff benefits include meals, discounts, medical leave, and annual leave, ensuring a supportive workplace for its employees.

Benefits

Staff Meal

Staff discount

Overtime and allowances

Uniforms provided

Annual Leave

Medical and Hospitalisation Leave

EPF

SOCSO

EIS

Qualifications

• 1-2 years of experience in high-end service-related industry.
• Enthusiastic with a positive attitude towards customer service.
• Strong communication skills to engage with customers.

Responsibilities

• Welcome customers with a friendly demeanor and support brand image.
• Engage customers through product sampling sessions.
• Assist customers with selecting products and handling inquiries.
• Ensure cleanliness and organization of merchandise.

Skills

Customer service

Interpersonal communication

Teamwork

Adaptability

Education

Minimum Diploma

Job description

Hospitality Specialist / Customer Service Associate (ONE UTAMA)

Minimum Diploma studies in any field with 1-2 years of working experience in high-end service-related industry eg. hospitality, F&B, airlines, retail sales, etc.

Enthusiastic with a positive and patient attitude and possess a flair for customer service.

Strong interpersonal and communication skills with ability to foster relationships with all levels of customers.

Observant and able to evaluate environment and customers for cues.

Pleasant demeanor, well-groomed, physically fit. Positive attitude, patient and proactive. Able to “think on your feet”.

Maintains regular and consistent attendance and punctuality and available to work flexible hours that may include early mornings, evenings, weekends, nights and/or holidays.

Ability to work as part of a team.

Agile and flexible to travel within Malaysia.

Requirements

• Minimum Diploma studies in any field with 1-2 years of working experience in high-end service-related industry eg. hospitality, F&B, airlines, retail sales, etc.
• Enthusiastic with a positive and patient attitude and possess a flair for customer service.
• Strong interpersonal and communication skills with ability to foster relationships with all levels of customers.
• Observant and able to evaluate environment and customers for cues.
• Pleasant demeanor, well-groomed, physically fit. Positive attitude, patient and proactive. Able to “think on your feet”.
• Maintains regular and consistent attendance and punctuality and available to work flexible hours that may include early mornings, evenings, weekends, nights and/or holidays.
• Ability to work as part of a team.
• Agile and flexible to travel within Malaysia.

Roles & Responsibilities

• Welcomes our customers in a friendly and professional manner and presents a positive first impression, synonymous with company’s brand image.
• Proactively engages customers through frequent and spontaneous sampling sessions to create attention for company’s products.
• Interacts with customers, ascertains their needs and serves customers by helping them select products and merchandise and assisting with inquiries or concerns.
• Supports company sales through engagement with customers, suggestive selling and sharing product knowledge.
• Assists store with other duties which includes, but not limited to stocking of merchandise, ensuring tidy arrangement of tables and chairs, general cleanliness of the store, etc.
• Offers recommendations to continuously improve customer experience.
• Supports the implementation of company’s programs or initiatives.
• Follows company’s operational policies and procedures and reports essential information to superior.

Benefits

• Staff Meal
• Staff discount
• Overtime and allowances
• Uniforms provided
< li>Annual Leave
• Medical and Hospitalisation Leave
• EPF
• SOCSO
• EIS

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