Customer & Agent Service Centre Lead

Great Eastern; Kuala Lumpur; On-site; MYR 60,000 - 80,000; Full time

Job summary

A leading insurance company in Kuala Lumpur is seeking an Assistant Manager for the Customer & Agent Service Centre. The ideal candidate will manage the service center's operations, ensuring high-quality service delivery to policyholders and agents. Candidates should have a tertiary qualification in relevant fields and 4-7 years of experience within a service-related industry, preferably in customer service or underwriting. The role demands excellent communication and leadership skills, with a focus on integrity and customer satisfaction.

Qualifications

• 4-7 years of experience in the financial or service-related industry.
• Experience in Customer Service or Life Underwriting preferred.

Responsibilities

• Manage overall administration and day-to-day operations of the service centre.
• Attend to walk-in customers/agents service needs promptly.
• Provide high quality service to policyholders and agents.
• Handle customer complaints and issues professionally.
• Ensure conservation of policy and retention of customers.
• Attend briefing/training/coaching sessions to improve service skills.

Skills

Customer service skills

Attention to detail

Problem-solving skills

Communication skills

Leadership skills

Education

Tertiary qualification in Communication, Management, Business Administration, Marketing or Insurance

FLMI or Diploma in MII or part ACII or AMII

Job description

A leading insurance company in Kuala Lumpur is seeking an Assistant Manager for the Customer & Agent Service Centre. The ideal candidate will manage the service center's operations, ensuring high-quality service delivery to policyholders and agents. Candidates should have a tertiary qualification in relevant fields and 4-7 years of experience within a service-related industry, preferably in customer service or underwriting. The role demands excellent communication and leadership skills, with a focus on integrity and customer satisfaction.