Operations Support Officer (Customer Service)

TRANSPAK SPECIALIZED PACKAGING Sdn Bhd; Kulai; On-site; MYR 38,000 - 50,000; Full time

Job summary

A packaging solutions provider in Kulai, Johor is seeking a passionate Operations Support Officer to deliver exceptional customer service. In this full‑time role, you will engage with clients, address inquiries, and collaborate with various departments to enhance customer satisfaction. The ideal candidate should have experience in customer service, possess strong communication skills, and demonstrate a commitment to a positive team environment. This role offers competitive salaries and opportunities for growth.

Benefits

Competitive salaries

Comprehensive benefits

Professional development opportunities

Qualifications

• Proven experience in a customer service or client-facing role.
• Strong ability to engage and build rapport with customers.
• Adaptability to changing customer needs in a fast-paced environment.

Responsibilities

• Respond to customer inquiries and concerns promptly.
• Maintain records of customer interactions.
• Collaborate with other departments for seamless service.
• Identify and implement process improvements.

Skills

Customer service experience

Excellent communication skills

Problem-solving skills

Analytical skills

Proficient in customer service software

Job description

Operations Support Officer (Customer Service)

We are seeking a passionate and dedicated Customer Service Officer to join our team at TRANSPAK SPECIALIZED PACKAGING SDN. BHD. in Kulali, Johor. In this full‑time role, you will be responsible for providing exceptional customer service and support to our valued clients. Your role will be instrumental in ensuring customer satisfaction and maintaining strong relationships with our customers.

What you’ll be doing

• Respond promptly and professionally to customer inquiries and concerns via phone and email
• Provide accurate and helpful information to customers, addressing their needs and resolving any issues they may have
• Maintain detailed records of customer interactions and follow‑up actions
• Collaborate with other departments to ensure seamless customer service experiences
• Identify opportunities to improve customer service processes and make recommendations for enhancement
• Participate in team meetings and training sessions to continuously improve your skills and knowledge
• Ensure sales orders from customers are promptly processed and play an integral role in the coordination process with internal departments, keeping customers updated on the delivery status
• Engage in CS activities, CSR / Billing Clerk / SCC DO Assistant responsibilities
• Liaise with production on datelines to fulfill customers’ requirement
• Attend to customer enquiries politely and professionally
• Plan, prepare and devise work schedule according to budgets and workloads (e.g., AR Closing date, Customer’s request beyond profit and etc.)
• Ensure timely updates of customer databases and files/correspondences are properly maintained
• Communicate with other departments and Management to resolve problems and expedite work (example: Production / Purchasing / Finance Department)
• Device and implement ways to enhance process workflow & customer experience
• Maintain an efficient processing system within the territory/sales team
• Able to support the superior’s administrative work
• Assist in ISO 9001 documentation from time to time
• Understand the requirements for a QMS, including documented information, planning and determining process interactions
• Any other task assigned from time to time

What we’re looking for

• Proven experience in a customer service or client‑facing role, preferably within the manufacturing or logistics industry
• Excellent communication and interpersonal skills, with the ability to build rapport and effectively engage with customers
• Strong problem‑solving and analytical skills to identify and resolve customer issues
• Proficient in using customer service software and technological tools
• Ability to work in a fast‑paced environment and adapt to changing customer needs
• Commitment to providing exceptional customer service and contributing to a positive team environment

What we offer

At TRANSPAK SPECIALIZED PACKAGING SDN. BHD., we are committed to creating a supportive and rewarding work environment for our employees. We offer competitive salaries, comprehensive benefits, and opportunities for professional development. Our team‑oriented culture encourages collaboration, innovation, and continuous learning. Join us and be a part of our exciting journey as we strive to deliver exceptional customer experiences.

Apply now and become our next Customer Service Officer!