Hospitality Specialist / Customer Service Associate

Paris Baguette Malaysia; Selangor; On-site; MYR 100,000 - 150,000; Full time

Job summary

A leading food and beverage company in Malaysia seeks a Hospitality Specialist/Customer Service Associate for KLIA2. The role involves welcoming customers, engaging them through product sampling, and providing exceptional customer service. Candidates should have at least a Diploma and 1-2 years of experience in the high-end service sector, demonstrating strong interpersonal skills and the ability to work flexible hours. Benefits include staff meals, discounts, and medical leaves.

Benefits

Staff Meal

Staff discount

Overtime and allowances

Uniforms provided

Annual Leave

Medical and Hospitalisation Leave

EPF

SOCSO

EIS

Qualifications

• Minimum 1-2 years of experience in high-end service-related industry.
• Positive and patient attitude with a flair for customer service.
• Ability to evaluate environment and customers for cues.

Responsibilities

• Welcome customers in a friendly and professional manner.
• Engage customers through spontaneous product sampling sessions.
• Assist customers with product selection and inquiries.
• Support company sales through suggestive selling.

Skills

Customer service flair

Interpersonal skills

Communication skills

Observant

Teamwork

Education

Minimum Diploma in any field

Job description

Hospitality Specialist / Customer Service Associate (KLIA2)

Overview

Minimum Diploma studies in any field with 1-2 years of working experience in high-end service-related industry eg. hospitality, F&B, airlines, retail sales, etc. Enthusiastic with a positive and patient attitude and possess a flair for customer service. Strong interpersonal and communication skills with ability to foster relationships with all levels of customers. Observant and able to evaluate environment and customers for cues. Pleasant demeanor, well-groomed, physically fit. Positive attitude, patient and proactive. Able to “think on your feet”. Maintains regular and consistent attendance and punctuality and available to work flexible hours that may include early mornings, evenings, weekends, nights and/or holidays. Ability to work as part of a team. Agile and flexible to travel within Malaysia.

Requirements

• Minimum Diploma studies in any field with 1-2 years of working experience in high-end service-related industry eg. hospitality, F&B, airlines, retail sales, etc.
• Enthusiastic with a positive and patient attitude and possess a flair for customer service.
• Strong interpersonal and communication skills with ability to foster relationships with all levels of customers.
• Observant and able to evaluate environment and customers for cues.
• Pleasant demeanor, well-groomed, physically fit.· Positive attitude, patient and proactive. Able to “think on your feet”.
• Maintains regular and consistent attendance and punctuality and available to work flexible hours that may include early mornings, evenings, weekends, nights and/or holidays.
• Ability to work as part of a team.
• Agile and flexible to travel within Malaysia

Roles & Responsibilities

• Welcomes our customers in a friendly and professional manner and presents apositive first impression, synonymous with company’s brand image.
• Proactively engages customers through frequent and spontaneous sampling sessions to create attention for company’s products.
• Interacts with customers, ascertains their needs and serves customers by helping them select products and merchandize and assisting with inquiries or concerns.
• Supports company sales through engagement with customers, suggestive selling and sharing product knowledge.
• Assists store with other duties which includes, but not limited to stocking of merchandize, ensuring tidy arrangement of tables and chairs, general cleanliness of the store, etc.
• Offers recommendations to continuously improve customer experience.
• Supports the implementation of company’s programs or initiatives.
• Follows company’s operational policies and procedures and reports essential information to superior.

Benefits

• Staff Meal
• Staff discount
• Overtime and allowances
• Uniforms provided
• Annual Leave
• Medical and Hospitalisation Leave
• EPF
• SOCSO
• EIS