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Site Supervisor-Jobs in Malaysia
Customer Experience, Team Lead
Zurich 56 Company Ltd
Kuala Lumpur
Vor Ort
MYR 30.000 - 45.000
Vor 30+ Tagen
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Customer Experience, Team Lead
Zurich 56 Company Ltd
Kuala Lumpur
Vor Ort
MYR 30.000 - 45.000
Vollzeit
Vor 30+ Tagen
Zusammenfassung
A leading insurance provider in Kuala Lumpur is seeking a customer service representative to respond to customer and distributor requests, ensuring excellent service. The ideal candidate should have strong communication skills and the ability to adapt in a fast-paced environment. Previous experience in customer service or a related field is preferred.
Qualifikationen
- Previous experience in customer service, insurance, or a related field is a plus.
- Excellent verbal and written communication skills.
- Strong analytical and problem-solving skills.
Aufgaben
- Respond to customer and distributor requests to provide excellent service.
- Demonstrate understanding of customer’s needs.
- Enter data for new business and resolve customer problems.
Kenntnisse
Customer service experience
Communication skills
Analytical skills
Problem-solving skills
Adaptability
Jobbeschreibung
Responsibilities
- Responds to simple standard customer and distributor facing sales servicing requests in line with documented guidelines and rules, to provide excellent customer service.
- Demonstrates an understanding of the customer’s needs and helps ensuring these are met.
- They demonstrate a knowledge of relevant systems, products, processes, procedures, selling and retention techniques.
- They enter data for new business, and issue policies, process mid-term adjustments and renewals, and resolve simple standard customers’ problems.
- They contribute to achieving a positive team culture and working environment.
- They support the achievement of qualitative and quantitative targets, and demonstrate appropriate levels of customer service as measured by line manager’s call monitoring.
- They also act within agreed authority levels to ensure fair treatment of customers and to protect business stakeholder´s interests.
Qualifications
- Previous experience in customer service, insurance, or a related field is a plus.
- Excellent verbal and written communication skills, with the ability to convey information clearly and empathetically.
- Strong analytical and problem-solving skills, with the ability to think critically and make sound decisions.
- A friendly and approachable demeanor, with the ability to build rapport with customers and team members.
- Ability to handle a fast-paced environment and adapt to changing customer needs and priorities.
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