Global Customer Service Team Lead – Order to Cash (Hybrid)

Kimberly Clark; Petaling Jaya; On-site; MYR 100,000 - 150,000; Full time

Job summary

A leading consumer goods company in Petaling Jaya, Malaysia, is seeking a Customer Service Team Leader to oversee daily operations and drive customer-centric initiatives. The ideal candidate should have a strong background in team leadership within a global business services environment and experience in sales order management. This role offers a chance to make a significant impact in a company committed to better care and innovative solutions.

Benefits

Medical, dental, and vision coverage

Flexible spending accounts

Income protection insurance options

Education support programs

Qualifications

• Experience in customer service environment needed.
• Strong stakeholder management skills required.
• Driving high-performance teams and advocating for change.

Responsibilities

• Lead daily operations of customer service team.
• Oversee billing management and operational excellence.
• Drive customer-centric initiatives and solutions.

Skills

Leading teams in global business services

Sales order management

Stakeholder management

SAP SD Module knowledge

Tools

SAP

Job description

A leading consumer goods company in Petaling Jaya, Malaysia, is seeking a Customer Service Team Leader to oversee daily operations and drive customer-centric initiatives. The ideal candidate should have a strong background in team leadership within a global business services environment and experience in sales order management. This role offers a chance to make a significant impact in a company committed to better care and innovative solutions.