Technical Support Supervisor

EPS Consultants; Butterworth; On-site; MYR 30,000 - 45,000; Full time

Job summary

An IT consulting firm located in Penang is seeking a technical support specialist to manage systems and network infrastructure. This role involves troubleshooting complex issues and maintaining security and compliance. Ideal candidates will have at least a diploma in IT and 3-5 years of relevant experience in handling systems and networks.

Qualifications

• 3-5 years of experience in a related field.
• Strong technical knowledge and networking capabilities.
• Ability to work under pressure.

Responsibilities

• Manage all installed systems and infrastructure.
• Maintain network security and system setup.
• Troubleshoot complex issues.
• Ensure compliance with project specifications.

Skills

Technical knowledge

Networking capabilities

Relationship management skills

Task prioritization

Team player

Education

Diploma/Post Graduate Diploma/Bachelor’s in Computer Science/IT

Job description

Job Description

• Managing and Supporting all installed systems and infrastructure of System
• Maintain Network Infrastructure and System Security, including system setup and network configuration.
• Maintain hardware inventory of all equipment including spare equipment and diagnostic tools.
• Troubleshoot complex issues, relating to installation, configuration and functional / technical support of the systems.
• Ensure system operations notifications and escalation procedures are accurately followed.
• Managing assigned projects and program components to deliver services in accordance with established objectives.
• Manage multiple jobs simultaneously and ensure all milestones and deadlines are meet.
• Managing and Preparing the reports and necessary documentation to customer or management if required .Manage work assignment and allocation for staff.
• Ensure team follows standard operating procedures for all operational functions.
• Provide support and guidance to staff. Provide 2nd and 3rd level support to Team Member.
• Design, configure, and install network equipment, Audio Video, Door Access, RFID & IoT and CCTV Systems. Perform all delegated tasks assigned by operation manager.
• Maintain and upgrade existing network equipment, Audio Video, Door Access and CCTV camera systems.
• Provide technical support to end users covering all hardware and systems related issues.
• Troubleshoot network equipment, Audio Video, Door Access, RFID & IoT and CCTV camera systems.
• Ensure that all project specifications are implemented in the technical solution and are compatible with the project's overall architecture including structured cabling.
• Identify any and all compliance issues with recommended resolution options.
• Responsible for solve any problems reported by customer and sends the necessary technicians to check and repair if necessary and test equipment to ensure they are in good and safe working conditions.

Requirements:

• Possess at least Diploma/post Graduate Diploma/ Bachelor’s Degree in Computer Science/Information Technology or equivalent
• At least 3-5 year(s) of working experience in the related field is required for this position
• Strong technical knowledge, strong networking capabilities and relationship management skills Ability to prioritize tasks and work under pressure and a strong team player.