Service Adviser jobs in Malaysia

Ricoh began marketing Plain Paper Copiers (PPCs) in 1981 in North America and Europe. Over the next two decades, Ricoh became a leader in digital office solutions, capitalizing on the global office automation and networking boom. Today, with 81,900 employees and offices in over 150 countries, Ricoh Group has one of the industry's largest sales and support networks. With a turnover exceeding US$22 billion, we are a leading Global 500 company. In line with our expansion, we seek dynamic individuals to join our growing team.

• Handle incoming support cases quickly and professionally
• Communicate with customers via phone, WhatsApp, chat, and email
• Listen carefully to identify the real issue behind customer queries
• Provide solutions or elevate issues when needed
• Direct calls to the right department if necessary
• Use support documentation to assist customers effectively
• Follow proper escalation procedures for complex problems
• Maintain accurate customer records using Genesys and Microsoft 365
• Manage account updates and ensure database integrity
• Handle multiple transactions and resolve urgent situations with good judgment
• Follow company policies, training, and guidelines under manager supervision
• Multi-task across systems and communication channels to resolve issues
• Record all incidents and activities in the tracking system with detailed accuracy
• Share customer feedback ("voice of the customer") with management
• Perform basic troubleshooting for Ricoh and non‑Ricoh products
• Carry out other duties as assigned

• Language: MUST be high proficiency in Cantonese in both verbal & written skills due to need to communicate with the client from APAC country include Hong Kong
• High school diploma or equivalent is required.
• Strongly prefer 1-2 years of in call centre or customer service operation.
• Fresh graduates are encouraged to apply

• Must have the ability to successfully complete the Initial Training program.
• Excellent customer service and communication skills.
• Quickly and accurately processes both internal & external customer requests
• within department standards.
• Strong written and verbal communication skills.
• Strong knowledge of Microsoft 365, Microsoft Outlook, Microsoft Word and various
• other "RICOH" programs.
• Possesses ability to work in a team‑orientated atmosphere.
• Possesses ability to make decisions independently and use good judgment when
• others should be involved.
• The ability to multi-task (i.e. work multiple chat requests simultaneously, or create
• Possesses a professional demeanour and positive attitude.
• Possess strong organizational skills.
• Thorough understanding of resources available to them.

• Additional 3% Employer EPF Contribution
• Medical, Optical and Dental
• Group Hospitalisation and Personal Accident Insurance Coverage