Service Administration Specialist (Spanish Speaker)

Mettler Toledo; Selangor; On-site; MYR 100,000 - 150,000; Full time

Job summary

A global leader in precision instruments is looking for a Service Administration Specialist (Spanish Speaker) in Selangor. Responsibilities include processing service contracts, resolving billing issues, and ensuring customer satisfaction. Candidates should possess a Diploma or BS/BA in relevant fields and be fluent in Spanish and English. This is a full-time position with various benefits, including a contractual bonus and medical care.

Benefits

1.5 months contractual bonus

Medical care with dental entitlements

Life insurance coverage

Accessible to public transport

Diversity and flexible working culture

Qualifications

• Fluent in Spanish and English (speak, write, read).
• Knowledge of other Asian languages is an asset.
• Flexible to work in different global time zones.

Responsibilities

• Ensure timely processing of service contracts and orders.
• Identify and resolve billing issues affecting order processing.
• Manage billing plans and ensure accurate invoicing.
• Investigate discrepancies in orders and data.
• Address customer inquiries promptly to provide excellent service.

Skills

Analytical skills

Interpersonal skills

Communication skills

Customer orientation

Attention to detail

Education

Diploma or BS/BA in Business Administration, Statistics, Economics, Logistics

Job description

Service Administration Specialist (Spanish Speaker)

Ensure timely and accurate processing of all service contracts, orders, invoicing by performing timely housekeeping activities in SAP CRM

• Identify, analyse, and resolve errors related to released orders promptly, collaborating with internal teams to implement corrective actions and prevent recurrence.
• Monitor and manage any billing of services, or credit blocks that may affect order processing, working with relevant departments, to resolve issues that could delay fulfillment.
• Manage billing plans, ensuring all invoices, proforma invoices are accurately prepared and closed within designated timelines to maintain financial accuracy and customer satisfaction
• Investigate and resolve errors or discrepancies in orders or data especially with regards to errors for released orders, during housekeeping activities, communicating with relevant stakeholders to resolve issues promptly
• Addressing customer inquiries and requests promptly to provide excellent service and maintain clear communication
• Provide order and contracts confirmations to customers
• Receive and carry out directions as provided by team leader
• Always demonstrate accuracy and speed of work
• Review documentation and work according to procedures laid out
• Schedule work to be completed within set timeframes
• Communicate with teams/peers and team leaders to optimize work completion
• Ensure company guidelines and policies are always met
• Achieve Key Performance Indicators (KPI’s) and meet Development Plans
• Support service and customer priority strategies
• Support cost reduction and/ or process improvement initiatives

What You Need to Succeed

• Excellent analytical, interpersonal & communication skills
• Highly customer & business oriented
• Self-starter with a proactive approach
• Strong interpersonal skills and influencing ability
• Analytical skills and ability to identify trends to work with the appropriate channels to drive corrective and preventive
• Innovative to challenge conventional practices and suggest better approaches
• Passionate to be tenacious and resilient
• Strong attention to detail

Technical Skills, Knowledge and Experience Required

Mandatory

Diploma or BS/BA Business Administration, Statistics, Economics, Logistics, or related degree.

• Fluent in Spanish & English language (speak, write, read).
• Knowledge of other Asian languages an added asset.
• A good team player with ability to work cross culture and function.

Preferred

• Flexible to work in different global time zones for meetings and calls.

Our Offer to You

• Permanent employment basis; conditions are based on the contract of employment
• 1.5 months contractual bonus
• Medical care with dental entitlements
• Life insurance coverage
• Accessible to public transport
• Diversity, flexible and fun working culture

About Mettler Toledo

METTLER TOLEDO is a global leader in precision instruments and services. We are renowned for innovation and quality across laboratory, process analytics, industrial, product inspection, and retailing applications. Our sales and service network is one of the most extensive in the industry. Our products are sold in more than 140 countries, and we have a direct presence in approximately 40 countries. For more information, please visit www.mt.com.

Equal Opportunity Employment

We promote equal opportunity worldwide and value diversity in our teams in terms of business background, area of expertise, gender and ethnicity. For more information on our commitment to Sustainability, Diversity and Equal Opportunity please visit ushere.

For those who prioritize precision, Mettler Toledo is precisely where you belong.

Job Reference #

20574

Preferred Location

Selangor

Petaling Jaya

Job Type

Full-time