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6,091
Retail jobs in Malaysia
Area Manager (Selangor)
Secret Recipe Cakes and Café Sdn Bhd
Selangor
On-site
MYR 150,000 - 200,000
3 days ago
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Regional Sales Pro - Northern Region (Telecom/Retail)
Wide Intech
Butterworth
On-site
MYR 100,000 - 150,000
3 days ago
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Showroom Sales Associate - Household & Furniture
S SEMCO SDN BHD
Kuala Lumpur
On-site
MYR 20,000 - 100,000
3 days ago
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Sales Representative - Northern Region
Wide Intech
Butterworth
On-site
MYR 100,000 - 150,000
3 days ago
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Retail Sales Executive
Two95 International
Rasa
On-site
MYR 100,000 - 150,000
3 days ago
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Discover more opportunities than anywhere else. Find more jobs nowFinance Reconciliation Specialist (Navision)
Texas Chicken
Selangor
On-site
MYR 100,000 - 150,000
3 days ago
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Mall Marketing & Leasing Lead
Bangsar Heights Pavilion
Kuala Lumpur
On-site
MYR 80,000 - 100,000
3 days ago
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Connect with headhunters to apply for similar jobsEnergetic Live Host with Flexible Shifts, Bukit Raja
KEELAT Official Store
Ipoh
On-site
MYR 20,000 - 100,000
3 days ago
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Retail Sales Assistant
Joys Of Mojo Sdn. Bhd.
Sungai Petani
On-site
MYR 40,000 - 60,000
3 days ago
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Site Supervisor - Fit Out
Foto-Zzoom
Selangor
On-site
MYR 70,000 - 90,000
3 days ago
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Technician - Maintenance
Sunway Retail
Selangor
On-site
MYR 20,000 - 100,000
3 days ago
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Part-Time Sales Associate (PULL&BEAR | Pavilion KL)
FastJobs
Kuala Lumpur
On-site
MYR 20,000 - 100,000
3 days ago
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Junior Operation Executive
I Darts Capital Berhad
Kuala Lumpur
On-site
MYR 100,000 - 150,000
3 days ago
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Pet Care Consultant - Sign-On Bonus & Training
Pet Lovers Centre
Kuala Lumpur
On-site
MYR 100,000 - 150,000
3 days ago
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Subang Jaya Retail Crew Member: Service & Store Care
DKSH
Subang Jaya
On-site
MYR 20,000 - 100,000
3 days ago
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Customer Service Executive
Floristika.Com.My Sdn Bhd
Kuala Lumpur
On-site
MYR 100,000 - 150,000
3 days ago
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Marketing Communications Lead - Campaigns & Events
Sunway Retail
Kuala Lumpur
On-site
MYR 150,000 - 200,000
3 days ago
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Cashier (Balakong)
eco-shop Malaysia
Selangor
On-site
MYR 20,000 - 100,000
3 days ago
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Retail Operations & Customer Service Specialist
Shopee
Bandar Baru Bangi
On-site
MYR 20,000 - 100,000
3 days ago
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Luxury Retail Sales Coach & Clienteling Pro
Coach
Batu Gajah
On-site
MYR 100,000 - 150,000
3 days ago
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Area Manager (Selangor)
Secret Recipe Cakes and Café Sdn Bhd
Selangor
On-site
MYR 150,000 - 200,000
Full time
4 days ago
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Job summary
A food and beverage company in Malaysia seeks a management professional to oversee multiple outlets. Responsibilities include ensuring exceptional customer service, compliance with operational standards, and driving staff development. Ideal candidates should have a diploma or bachelor's degree in hospitality or a related field and at least 3-4 years of relevant management experience. The role also requires strong leadership skills and a commitment to fostering a motivated team environment.
Benefits
Miscellaneous leaves: Birthday, Compassionate, etc.
Birthday Gift
Wedding Cake
Staff Purchase Discount
Qualifications
- Minimum 3-4 years of management experience in the F&B/retail industry.
- Passionate about customer service and sales.
- Possess own transportation for outlet visits.
Responsibilities
- Ensure excellent customer service across all outlets.
- Conduct restaurant visitations and audits.
- Monitor staffing levels and create a positive work environment.
Skills
Customer service
Food safety
Inventory management
Team leadership
Education
Diploma/Bachelor's in Hospitality or F&B Management
Job description
Benefits
- Miscellaneous leaves: Birthday, Compassionate, Wedding, Examination, Calamity, etc.
- Birthday Gift
- Wedding Cake
- Staff Purchase Discount
Qualifications
- At least Diploma/Bachelors in Hospitality, F&B management or related disciplines.
- Minimum 3-4 years of experience in the same management capacity within the F&B/retail industry.
- Experienced with food safety and inventory management procedures.
- Passionate about customer service and sales.
- Possess own transportation for outlet visits.
Job Responsibilities
Operational
Customer
- Ensures that outlet teams are delivering excellent customer service in the area.
- Ensures that all customer feedback are appropriately addressed.
- Continuously drives and champions customer satisfaction and loyalty, coaches team on how to treat customers and bring them back.
Operations
- Ensures that outlets are operating with excellence by conducting timely restaurant visitations, QSC audits and frequent communication with outlet leadership. This includes:
- Compliance with all legal, financial and operating company policies and procedures.
- Food safety, sanitation, cleanliness, security and halal requirements are followed at all times.
- All in outlet SOPs are strictly adhered to at all times.
- All products and services going out to customers are of high quality and within standard.
- Outlet is well kept and maintained, representing the brand appropriately.
People
- Ensures that all outlets within area are adequately staffed at all levels.
- Creates positive people culture and working environment within all outlets in area where people are motivated.
- Monitors staff retention and turnover, initiates plans to retain people.
- Values and respects diversity.
- Coaches and develops outlet leadership team which includes café managers, supervisors and assistant supervisors.
- Ensures that training and development of outlet teams are of high quality and timely.
- Sets targets, tracks and monitors performance of individual outlets.
- Drives action plans to achieve these targets.
Profit
- Monitors and implements controls to ensure that all outlets are operating at appropriate costs. Minimize wastages and ensure that costs are at optimum level.
- Control Shrinkages, store theft and fraud.
- Improves product mix to improve sales productivity for better food cost.
Growth
- Brand: Always looking for opportunities to grow brand in area.
- New Outlet Openings and New Products: Leads and supports new outlet openings/ new products, ensure that it is adequately resourced and set up for success.
- Coaches and supports new outlet management.
- Implements plans to reach Financial and Operational goals.
* The salary benchmark is based on the target salaries of market leaders in their relevant sectors. It is intended to serve as a guide to help Premium Members assess open positions and to help in salary negotiations. The salary benchmark is not provided directly by the company, which could be significantly higher or lower.