Retail Operations & Customer Service Specialist

Shopee; Bandar Baru Bangi; On-site; MYR 20,000 - 100,000; Full time

Job summary

A leading e-commerce platform in Malaysia is seeking customer service staff to assist with operational tasks. You will welcome customers, monitor deliveries, and ensure adherence to procedures. The ideal candidate should be detail-oriented and have knowledge of Microsoft Office tools. Previous experience in customer service or a similar field is preferred. This full-time position requires working rotational shifts across various locations. Competitive benefits and allowances are included.

Benefits

Fixed allowance

KPI Incentive

Overtime compensation

EPF

SOCSO

Qualifications

• Decent knowledge of Microsoft Office tools.
• Detail-oriented and meticulous personality.
• Experience in customer service or logistics is an advantage.

Responsibilities

• Welcome and assist customers in a friendly manner.
• Ensure the reception area is tidy and stocked.
• Monitor delivery and shipping needs efficiently.
• Receive orders and coordinate with drivers.
• Ensure smooth operation and parcel pick-up.
• Assist in sorting inbound volume.

Skills

Customer service skills

Knowledge of Microsoft Office tools

Attention to detail

Job description

A leading e-commerce platform in Malaysia is seeking customer service staff to assist with operational tasks. You will welcome customers, monitor deliveries, and ensure adherence to procedures. The ideal candidate should be detail-oriented and have knowledge of Microsoft Office tools. Previous experience in customer service or a similar field is preferred. This full-time position requires working rotational shifts across various locations. Competitive benefits and allowances are included.