Area Manager (Selangor)

Secret Recipe Cakes and Café Sdn Bhd; Selangor; On-site; MYR 150,000 - 200,000; Full time

Job summary

A food and beverage company in Malaysia seeks a management professional to oversee multiple outlets. Responsibilities include ensuring exceptional customer service, compliance with operational standards, and driving staff development. Ideal candidates should have a diploma or bachelor's degree in hospitality or a related field and at least 3-4 years of relevant management experience. The role also requires strong leadership skills and a commitment to fostering a motivated team environment.

Benefits

Miscellaneous leaves: Birthday, Compassionate, etc.

Birthday Gift

Wedding Cake

Staff Purchase Discount

Qualifications

• Minimum 3-4 years of management experience in the F&B/retail industry.
• Passionate about customer service and sales.
• Possess own transportation for outlet visits.

Responsibilities

• Ensure excellent customer service across all outlets.
• Conduct restaurant visitations and audits.
• Monitor staffing levels and create a positive work environment.

Skills

Customer service

Food safety

Inventory management

Team leadership

Education

Diploma/Bachelor's in Hospitality or F&B Management

Job description

Benefits

• Miscellaneous leaves: Birthday, Compassionate, Wedding, Examination, Calamity, etc.
• Birthday Gift
• Wedding Cake
• Staff Purchase Discount

Qualifications

• At least Diploma/Bachelors in Hospitality, F&B management or related disciplines.
• Minimum 3-4 years of experience in the same management capacity within the F&B/retail industry.
• Experienced with food safety and inventory management procedures.
• Passionate about customer service and sales.
• Possess own transportation for outlet visits.

Job Responsibilities

Operational

Customer

• Ensures that outlet teams are delivering excellent customer service in the area.
• Ensures that all customer feedback are appropriately addressed.
• Continuously drives and champions customer satisfaction and loyalty, coaches team on how to treat customers and bring them back.

Operations

• Ensures that outlets are operating with excellence by conducting timely restaurant visitations, QSC audits and frequent communication with outlet leadership. This includes:
• Compliance with all legal, financial and operating company policies and procedures.
• Food safety, sanitation, cleanliness, security and halal requirements are followed at all times.
• All in outlet SOPs are strictly adhered to at all times.
• All products and services going out to customers are of high quality and within standard.
• Outlet is well kept and maintained, representing the brand appropriately.

People

• Ensures that all outlets within area are adequately staffed at all levels.
• Creates positive people culture and working environment within all outlets in area where people are motivated.
• Monitors staff retention and turnover, initiates plans to retain people.
• Values and respects diversity.
• Coaches and develops outlet leadership team which includes café managers, supervisors and assistant supervisors.
• Ensures that training and development of outlet teams are of high quality and timely.
• Sets targets, tracks and monitors performance of individual outlets.
• Drives action plans to achieve these targets.

Profit

• Monitors and implements controls to ensure that all outlets are operating at appropriate costs. Minimize wastages and ensure that costs are at optimum level.
• Control Shrinkages, store theft and fraud.
• Improves product mix to improve sales productivity for better food cost.

Growth

• Brand: Always looking for opportunities to grow brand in area.
• New Outlet Openings and New Products: Leads and supports new outlet openings/ new products, ensure that it is adequately resourced and set up for success.
• Coaches and supports new outlet management.
• Implements plans to reach Financial and Operational goals.